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Publications

  1. A note on the experience of Citizens Advice Bureaux in Scotland 2011-2012
    Citizens Advice Scotland
    Publication date:
    March 2014

    In 2011/2012, bureaux across Scotland advised on almost 52,000 housing issues which represented a spectrum of housing-related problems from access to a tenancy, to problems with the condition of a property, neighbour problems and repossession. 

  2. Working at the Edge
    Rob Gowans
    Publication date:
    March 2014

    National statistics show that more than half of the people living in relative poverty in the UK live in a household where at least one person works.

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  3. Response from Citizens Advice Scotland
    Rob Gowans
    Publication date:
    March 2014

    Clients facing problems with zero hours employment contracts have been increasingly reported by CAB. Based on their evidence, CAS responded to the Department of Business, Innovation and Skills' consultation on the issue.

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  4. Written Evidence from Citizens Advice Scotland
    Rob Gowans, Fraser Sutherland, Lauren Wood
    Publication date:
    March 2014

    The Housing (Scotland) Bill is proposed to make a number of changes to the law affecting both social and private rental housing. Based on the experiences of CAB clients, CAS submitted written evidence to the Scottish Parliament Committee examining the Bill.

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  5. Response from CAS
    Beth Reid
    Publication date:
    February 2014

    The Scottish Government is consulting on a draft Bill, the Welfare Funds (Scotland) Bill, which would make the Scottish Welfare Fund a permanent, statutory scheme.  This consultation focuses on the contents of the Bill and arrangements for second tier review.

  6. Sarah Beattie-Smith
    Publication date:
    February 2014

    Citizens Advice Scotland responds to The Royal Society of Edinburgh’s interim report of their inquiry into spreading the benefits of digital participation.

  7. Issues brought to the Scottish CAB Service in 2012/13
    Sarah Beattie-Smith
    Publication date:
    January 2014

    Advice in Detail: Energy looks at the energy related issues which people brought to the Scottish CAB Service in 2012/13.  The report, based on evidence from citizens advice bureaux and the Citizens Advice consumer service, shows that consumers continue to face many and varied problems with their energy, from high costs to poor selling practices.  The report also demonstrates the value of CAB advice, with the financial gain for clients reaching almost a quarter of a million pounds in 2012/13 – up 15% from the previous year. 

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  8. Response from CAS
    Beth Reid
    Publication date:
    January 2014

    CAS has submitted detailed evidence to the Government-commissioned Independent Review of Sanctions.

  9. Rob Gowans
    Publication date:
    December 2013

    This briefing focuses on the impact of the Bedroom Tax on citizens advice bureaux and clients in its first eight months and calls for some client groups to be exempted completely rather than helped through the short-term solution of Discretionary Housing Payments.

  10. CAS briefing for policy makers
    Publication date:
    December 2013

    This briefing was provided for a Scottish Parliament members debate on the Financial Conduct Authority’s Plans to Regulate the Payday Loan Industry. Citizens Advice Bureaux across Scotland deal with 100 cases every week regarding problems with payday loan debt. CAS have made a number of recommendations that we believe will help alleviate the biggest issues clients are seeking advice on.

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  11. CAS response
    Fraser Sutherland
    Publication date:
    December 2013

    CAS has responded to the Financial Services Authority consultation on consumer credit.

  12. Publication date:
    November 2013

    Citizens Advice Scotland carried out a year-long survey of members of the public who had used payday loans (November 2012 to 2013). This followed the introduction of a payday lenders ‘Good Practice Customer Charter’ which 90% of payday lenders signed up to and committed to stamping out bad practice. Our results, backed up by case studies seen at CAB, show that one year on, many of the problems still exist for borrowers, and the code of conduct is being ignored repeatedly.

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  13. Keith Dryburgh
    Publication date:
    November 2013

    In April 2013, an estimated 82,000 households in Scotland were affected by the under occupancy penalty for social housing – often referred to as the ‘bedroom tax’. These households have experienced an average reduction in housing support of around £11 per week, a loss of £53 million annually across Scotland. In the six months after the change, over 1,600 affected people sought advice on the ‘bedroom tax’ at a CAB in Scotland, and we are starting to get a picture of the social impact of the policy.

  14. CAS response
    Rhiannon Sims
    Publication date:
    October 2013

    Citizens Advice Scotland has reponded to the Scottish Affairs Committte's request for written evidence on how zero hours contracts affect people in Scotland.

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  15. CAS response
    Publication date:
    October 2013

    Citizens Advice Scotland has responded to the Business Innovation and Skills consultation on consumer protection from unfair trading regulations.

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  16. CAS response
    Fraser Sutherland
    Publication date:
    October 2013

    CAS has responded to the Financial Conduct Authority's consultation on how they approach achieving their objectives in regulating financial products.

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  17. CAS response
    Publication date:
    September 2013

    Citizens Advice Scotland has responded to a consultation on the proposed merging of the Scottish Tribunals Service and the Scottish Court Service.

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  18. CAS response
    Publication date:
    September 2013

    CAS has issued a response to the Competition Comission's payday lending market investigation drawing on evidence from Citizens Advice Bureaux across Scotland and callers to the Citizens Advice Consumer Helpline.

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  19. CAS response
    Publication date:
    September 2013

    CAS has responded to the Department of Business, Innovation and Skills (BIS) consultation on its draft bill on consumer rights. In our submission we welcome the alignment of rights for goods and services while making some suggested amendments to further protect consumer in this field.

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  20. CAS response to the 'Litchfield Review'
    Beth Reid
    Publication date:
    August 2013

    CAS responds to the Fourth Independent Review of the Work Capability Assessment, part of Employment Spport Allowance.  In our submission we focus on the need for effective gathering of medical evidence, on some of the adminsitrative problems seen in bureaux, and the increasing severity of the consequences of getting entitlement decisions wrong.  We make a number of recommendations to improve the system.

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