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Publications

  1. Briefing for MSPs
    Rob Gowans
    Publication date:
    December 2017

    Citizens Advice Scotland (CAS) welcomes the general principles of the Bill which has the potential to create a new social security system that will make a positive difference for tens of thousands of Scotland’s citizens. There are, however, a number of areas that could be included on the face of the Bill as opposed to being left to regulations and guidance.

  2. Ruth Mendel
    Publication date:
    December 2017

    Citizens Advice Scotland have published our annual report on burial and cremation charges across Scotland.

    Spotlight:
  3. Jana Eyssel
    Publication date:
    December 2017

    “Generally, we believe that the new regulations provide greater protection to those consuming private water from Type A supplies, and greater accountability for those responsible for supplying private drinking water.”

  4. Ruth Mendel
    Publication date:
    December 2017

    The Scottish Government consulted on The Future of Smart Ticketing, asking for views on how to develop smart ticketing in Scotland. 

    Key points:

    • CAS recommends that regardless of the option which the Scottish Government chooses it is key that there are offline ways in which to purchase cards; buy tickets; and/or top-up cards
    • CAS recommends that in going forward the Scottish Government remains open to multiple types of smart ticketing
    • It is important that any changes which are made are well publicised and allow sufficient time for the public to be informed of these changes
    • It is important that smart ticketing is available on multiple modes of transport and from multiple operators

     

    Spotlight:
  5. Ruth Mendel
    Publication date:
    December 2017

    The Scottish Government consulted on potential changes to the Concessionary Travel Scheme. Proposals included raising the age of eligibility for free bus travel for older people and expanding the Scheme to cover Modern Apprentices.

    Key points:

    • Regardless of any decisions made concerning the Scheme Citizens Advice Scotland (CAS) recognises the important role that buses play in many people’s lives and this should be held in mind in any considerations
    • Public transport can provide a lifeline, particularly for those living in rural communities
    • If it is decided that any changes in the age are to be introduced it is important that there is a sufficient lead in time

    • CAS would support the provision of free bus travel to Modern Apprentices
    • CAS is in favour of providing a companion card for disabled under 5's where this is needed
    Spotlight:
  6. Lessons learned for effective public sector engagement with flood risk communities
    Consumer Futures Unit
    Publication date:
    November 2017

    The Consumer Futures Unit launches a new report today setting out a clear framework to support effective community engagement activities during the delivery of measures to help mitigate flooding.

    Riding the Waves: Keeping the community on board  is based on independent consumer research into the experience of local community resilience groups, Scottish Water and Scottish local authorities. The report looks at good practice in community engagement based on a series of consumer engagement principles.

  7. Publication date:
    November 2017

    Citizens Advice and Citizens Advice Scotland has produced this guide for organisations supporting PPM users. It sets out 5 key support areas and how these can be tailored to PPM users. Organisations should use these guidelines to ensure they are providing appropriate and effective support to PPM users, both in-house and through partnership work.

    Spotlight:
  8. Scottish Government consultation
    Rob Gowans
    Publication date:
    September 2017

    Citizens Advice Scotland welcomes the opportunity to respond to the consultation, which builds on the previous consultation on the same subject carried out in 2009. Scotland’s CAB network has expertise in addressing socio-economic inequalities through the provision of independent advice, including income maximisation, benefits and money advice to groups who would be considered a priority in considering how the Socio-Economic Duty might be applied.

  9. Briefing from Citizens Advice Scotland
    Rhiannon Sims
    Publication date:
    September 2017

    Citizens Advice Scotland is calling for a freeze in the roll out of Universal Credit (UC) until serious policy and administrative issues have been addressed, to ensure that the positive principles behind Universal Credit can be achieved.

  10. Scottish Parliament Social Security Committee call for evidence
    Rob Gowans
    Publication date:
    August 2017

     In 2016/17, Scotland’s CAB network provided advice on 94,301 new issues relating to the benefits being devolved, representing 37% of benefits advice given, or 16% of all advice given by Scotland’s citizens advice bureaux in that year. CAS has provided a substantial body of evidence based on CAB clients and advisers’ daily experiences of engaging with the current system, together with their priorities for the new Scottish system.We look forward to continuing to work with the Scottish Parliament and Scottish Government to ensure the new system is fair, equal and responsive with Scotland’s citizens at the heart of it.

  11. Ruth Mendel
    Publication date:
    August 2017

    Response to the Department for Work and Pensions Consultation on proposed reforms to the Funeral Expenses Payments scheme.

    Spotlight:
  12. Ruth Mendel
    Publication date:
    July 2017

    The Scottish Government are undertaking a review of the National Transport Strategy (NTS) in order to develop a successor to the current strategy. The new transport strategy will set out the vision for transport over the next 20 years. 

    Spotlight:
  13. Study on the affordability of water and sewerage charges based on low income households
    Rebecca Millar
    Publication date:
    June 2017

    The Consumer Futures Unit of Citizens Advice Scotland is inviting tenders for research into a Study on the affordability of water and sewerage charges based on low income households

     

     

  14. The role of medical evidence in the benefits system
    Rhiannon Sims
    Publication date:
    June 2017

    Our ‘Burden of Proof’ report explores the role that medical evidence plays in assessing ill health and disability benefits, from the perspective of Citizens Advice Bureaux clients, advisers and some of the professionals involved.

  15. Scottish Parliament Local Government and Communities Communities Committee
    Rob Gowans
    Publication date:
    June 2017

    Though not the only driver of homelessness, the past five years have seen a large increase in the number of rent arrears issues dealt with by Scotland’s CAB network. CAS is commencing research to examine the causes and consequences of rent arrears for CAB clients, including those who become homeless as a result. This submission examines CAB data related to homelessness and rent arrears, as well as some of the causes of rent arrears that can lead to evictions and homelessness.

  16. A snapshot of citizens advice bureaux clients
    Publication date:
    June 2017

    Our 6th edition in the 'Who Are You?' series describes those coming to citizens advice bureaux in Scotland for advice during November 2017.  

  17. A snapshot of citizens advice bureaux clients
    Publication date:
    June 2017

    Our 5th edition in the 'Who Are You?' series, coming to you in a new format, describes those coming to citizens advice bureaux in Scotland for advice during November 2016.  

  18. A look at how people in Scotland feel about finances, credit and debt
    Linda Hutton
    Publication date:
    May 2017

    We asked people from across Scotland about their relationship with money, debt, credit, and planning for the future.

    Spotlight:
  19. Rob Gowans
    Publication date:
    May 2017

    In November 2016, the Benefit Cap was reduced to £384.62 per week for families. Official figures suggest that 3,642 households in Scotland will have their housing support capped as a result of the lowering of the Cap, compared with 745 households prior to
    the change.

  20. Publication date:
    May 2017

    The Consumer Futures Unit is publishing a series of briefing sheets that draw together evidence and recommendations on issues relevant to energy, post and water consumers in Scotland. This briefing gives an overview of consumer issues in relation to district heating in Scotland. 

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