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  1. Citizens Advice Scotland
    Publication date:
    December 2014

    In 2013/14 CAS again rose to the unique challenges we face every year; namely those of facilitating the delivery of the best free advice service in Scotland, while at the same time using the evidence gained by Scottish CAB network to exercise a positive influence on public policy in Scotland.

    This we have done against the background of a continuing economic crisis and national changes in welfare and consumer policy that meant our service faces greater demand than ever before. Our annual report presents a brief picture of the work we have done in 2013/14.

  2. Publication date:
    May 2014

    CAS financial statements for the year ended 31st March 2014.

  3. Publication date:
    December 2013

    Overall, 2012/13 has been another impressive year for CAS. We have faced many challenges, but have responded by being more active, delivering more funding and infrastructure support to bureaux and raising our campaigning and media profile. Together with our member bureaux, we believe we make the vital difference as the last line of support for many thousands of people across Scotland in these immensely difficult times.

  4. Publication date:
    September 2013

    Our Strategic Plan for 2018 – 23 sets out what drives our work and what we aim to achieve.

  5. Publication date:
    March 2013

    CAS's annual report 2011/12. Further copies and the full financial expenditure report are available on request.

  6. Publication date:
    February 2013

    In April 2013, the general consumer advocacy functions of Consumer Focus and the Office of Fair Trading’s responsibility for consumer-facing education will both transfer to the Citizens Advice service. This is part of an on-going series of reforms to the consumer landscape in which the Government intends for the Citizens Advice service to become the publicly-funded voice for consumers.

  7. Publication date:
    February 2013

    Based on the responses from bureau advisers to the recent Social Policy questionnaire, the Policy and Communications team have put together a forward work plan for 2013/14. This covers the issues that we plan to address over the coming year and the ways in which we plan to undertake this work.

  8. Lyndsay Russell
    Publication date:
    December 2012

    This report presents the evaluation findings from the Energy Best Deal+ pilot project. The project was a result of the Fuel Poverty Summit in Scotland in October 2011 and coordinated by Citizens Advice Scotland and funded by Eon, EDF Energy, Npower Scottish Gas, Scottish Power and Scottish and Southern Energy. The pilot ran for eight weeks from July to September 2012 from nine Scottish citizens advice bureaux.

  9. Publication date:
    January 2011

    Document setting out the direction of the Citizens Advice Scotland service until 2014. 

  10. Publication date:
    October 2010

    CAS's annual report 2009/10. Further copies and the full financial expenditure report are available on request.

  11. Publication date:
    July 2010

    Information about  and how to order our public facing leaflets, booklets and poster providing information about advice on offer fromCitizens Advice Bureaux.

  12. Publication date:
    April 2010

    Volunteer and make a difference. Give advice in your local CAB

  13. Publication date:
    March 2010

    CAS financial statements for the year ended 31st March 2010.

  14. Publication date:
    January 2010
  15. A Scottish voice for issues on welfare reform
    Publication date:
    February 2009

    CAS is a key and lead member of the Scottish Campaign on Welfare Reform (SCoWR), which is a unique coalition which has been working together since 2006, campaigning for a better welfare benefits system.

  16. Publication date:
    December 2008

    What a year it’s been, for all of us. We’ve seen some big changes in Scottish Government, nationally and locally, and the emergence of the economic conditions that we now know as the Credit Crunch.

  17. Publication date:
    January 2008

    The impressive results from last year's MORI survey show that the Scottish public, and other organisations, trust the CAB service to deliver accurately the advice they need, and they respect the values that underpin our work. This gives us the confidence to address the challenges ahead, as outlined in this plan, secure in the knowledge that the service has a strong record in evolving successfully, while holding firm to our core values.

    The CAB service exists to meet the needs of our varied groups of clients, needs which are not only growing, but getting more complex. And we know that there is unmet need for advice, so improving access to the service is something we have to address.

  18. Publication date:
    December 2007

    This has, undeniably, been a very testing year for Citizens Advice Scotland. In 2006/07, CAS was subjected to a ‘zero-based review’ by the government against a background of an exceptionally tight public expenditure round. This review concluded that we offer good value for money.

    Nevertheless we have had to absorb a 10% cut in core funding in the current year and we are facing a standstill budget for the next 4 years. In real terms this represents a 23% cut in our core grant.

  19. Publication date:
    December 2006
  20. Publication date:
    April 2006

    Leaflet about how you can make a difference by volunteering with a citizens advice bureau