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Publications

  1. Publication date:
    July 2014

    The UK Statement of principles is designed to assist retailers in their policies on the delivery of goods purchased over the internet by individual consumers. It sets out best practice principles as to how retailers can ensure their delivery services meet the needs of their customers. 

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  2. JC
    Publication date:
    February 2013

    A short briefing on the work of the citizens advice service in Scotland.

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  3. Publication date:
    August 2012

    A leaflet explainig the role of a volunteer CAB adviser.

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  4. Publication date:
    May 2012

    Leaflet with information about CAB volunteering aimed at older people who are looking for a fresh challenge.  

  5. Publication date:
    May 2012

    Leaflet with information about CAB volunteering aimed at young people who are looking to gain new skills to help with work, study and the rest of life too!

  6. Publication date:
    April 2006

    Leaflet about volunteering as a social policy co-ordinator in a citizens advice bureau.

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  7. A guide to your citizens advice bureau
    Publication date:
    November 2005

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