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Publications

  1. The example of the Citizens Advice Service in Scotland
    The Fraser of Allander Institute
    Publication date:
    November 2014

    A new report from the respected Fraser of Allander Institute highlights that Citizens Advice Bureaux across Scotland contributed a total benefit to the common good in Scotland of £168.7 million in the financial year 2013/14

  2. Citizens Advice Scotland
    Publication date:
    October 2014

    Fairness, Equality, Responsiveness: Citizens Advice Scotland’s Submission to The Smith Commission was submitted in October 2014.

  3. The Newsletter of Citizens Advice Scotland
    Tony Hutson and Greg Black
    Publication date:
    August 2014

    The summer 2014 Newsletter of Citizens Advice Scotland looks at the transfer of Consumer Futures, the Armed Services Advice Project and the #ChallengeIt campaign, amongst many other things.

  4. Publication date:
    July 2014

    The UK Statement of principles is designed to assist retailers in their policies on the delivery of goods purchased over the internet by individual consumers. It sets out best practice principles as to how retailers can ensure their delivery services meet the needs of their customers. 

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  5. JC
    Publication date:
    February 2013

    A short briefing on the work of the citizens advice service in Scotland.

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  6. Publication date:
    August 2012

    A leaflet explainig the role of a volunteer CAB adviser.

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  7. Publication date:
    May 2012

    Leaflet with information about CAB volunteering aimed at older people who are looking for a fresh challenge.  

  8. Publication date:
    May 2012

    Leaflet with information about CAB volunteering aimed at young people who are looking to gain new skills to help with work, study and the rest of life too!

  9. Publication date:
    April 2006

    Leaflet about volunteering as a social policy co-ordinator in a citizens advice bureau.

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  10. A guide to your citizens advice bureau
    Publication date:
    November 2005

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