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Publications

  1. January cases
    Publication date:
    February 2013

    Citizens Advice Bureaux in Scotland help hundreds of thousands of people with over half a million new issues each year. Snapshot uses evidence on these issues to act as an early warning system for government, service providers, and private sector companies, of where policies and practices are failing or inefficient. These monthly briefings use very recent evidence and are an excellent way of spotting trends to social policy and tracing the impact of recent policy changes.

    This edition is based on the advice needs of clients who approached bureaux during January 2013.

    Thank you to all bureaux for their feedback, without which this type of publication would not be possible.

  2. Sarah Beattie-Smith
    Publication date:
    February 2013

    In November 2012, the UK Government launched its Government Digital Strategy . This paper sets out how the Government will transform the way it delivers services to citizens, including moving services online – a change in ethos to “digital by default”. Citizens Advice Scotland is concerned that a digital by default approach to welfare benefits could exclude some of the most vulnerable and marginalised members of society from accessing the very services they rely upon.

  3. Publication date:
    February 2013

    Based on the responses from bureau advisers to the recent Social Policy questionnaire, the Policy and Communications team have put together a forward work plan for 2013/14. This covers the issues that we plan to address over the coming year and the ways in which we plan to undertake this work.

  4. Publication date:
    January 2013

    In April 2012, changes to the number of working hours that couples must work to be eligible for Working Tax Credit affected thousands of families in Scotland. Around 11,770 families, with over 23,500 children, faced losing their Working Tax Credit payments (worth an average of £2,600 per year) if they could not increase their working hours to at least 24 hours per week. Case evidence from bureaux and other sources suggest that claimants have struggled to increase their working hours in the middle of a double dip recession. The outcome of this change is therefore likely to be that thousands of low income families in Scotland have lost millions of pounds of support.

  5. Citizens Advice Scotland briefing for MPs
    Publication date:
    January 2013

    Background

    The Welfare Benefits Up-rating Bill was announced following the Chancellor’s Autumn Statement in December. It will introduce a cap of 1% for three years from 2013/14 on most working-age benefits and tax credits.  MPs debate the Bill on Monday 21st January 2013.

  6. Keith Dryburgh
    Publication date:
    January 2013

    Evidence from bureaux shows that welfare changes are driving an increased demand for benefits advice across the country, with a knock-on effect on the ability of bureaux to be able to help their clients. As the welfare reform agenda gathers pace in 2013, we expect demand for benefit advice to increase further.

  7. Keith Dryburgh
    Publication date:
    December 2012

    As welfare changes begin to affect people across the country, Citizens Advice Scotland is producing briefings outlining their impact on people across Scotland in our Voices from the Frontline series. This briefing looks at the changes to Local Housing Allowance which significantly affected 4,400 claimants aged 25 to 35 across Scotland earlier in 2012.

  8. Publication date:
    October 2012

    Citizens Advice Bureaux in Scotland help hundreds of thousands of people with over half a million new issues each year. Snapshot uses evidence on these issues to act as an early warning system for government, service providers, and private sector companies, of where policies and practices are failing or inefficient. These monthly briefings use very recent evidence and are an excellent way of spotting trends to social policy and tracing the impact of recent policy changes.

    This edition is based on the advice needs of over 15,000 clients who approached bureaux for advice in August 2012. These clients were better off by nearly £7.9m as a result of the advice that they recieved.

  9. Keith Dryburgh
    Publication date:
    October 2012

    As welfare changes begin to affect people across the country, Citizens Advice Scotland is producing briefings outlining their impact on people across Scotland in our Voices from the Frontline series. This briefing looks at the increasing number of sanctions that have been applied to jobseekers in the past two years and the effects that they have had on claimants.

  10. Consultation on changes required as a result of the introduction of Universal Credit and Personal Independence Payment
    Social Policy
    Publication date:
    October 2012

    The response of the Scottish Association of Citizens Advice Bureaux to the consultation on changes required as a result of the introduction of Universal Credit and Personal Independence Payment. 

  11. Response from Citizens Advice Scotland
    Keith Dryburgh
    Publication date:
    September 2012

     

    CAS welcomes the opportunity to respond to the second Independent Review of the Work Capability Assessment (WCA). Since its inception in the autumn of 2008, ESA has become the most common issue brought to bureaux by clients.

  12. Keith Dryburgh
    Publication date:
    September 2012

    Case evidence from citizens advice bureaux across Scotland illustrates the difficulties people in Scotland are facing as changes to welfare take effect. 

  13. Keith Dryburgh
    Publication date:
    August 2012

     CAS' response to the Scottish Parliament in relation to the draft Scottish Budget 2013-14.

  14. Personal experiences of the welfare changes introduced in April 2012
    Keith Dryburgh and Jeanette Campbell
    Publication date:
    May 2012

    This briefing details case studies of CAB clients that are experiencing problems due to welfare changes that came into force just six weeks ago on 6 April 2012, including changes to Working and Child Tax Credits and Contribution based Employment Support Allowance being time limited to 12 months.

  15. Publication date:
    May 2012

    This briefing for MSPs outlines the importance of ensuring that the Scottish Government’s Welfare Reform (Further Provision) (Scotland) Bill provides the citizens of Scotland with access to passported benefits when current benefits are effectively abolished and replaced in 2013 by the new Universal Credit. 

  16. Jeanette Campbell
    Publication date:
    May 2012

    A submission from Citizens Advice Scotland (CAS) in regards to the Scottish Government’s Welfare Reform (Further Provision) (Scotland) Bill using the ten questions posed by the Committee.

  17. Publication date:
    April 2012

    Briefing on the effects of Housing Benefit reform on the people, communities and economy of Scotland.

  18. Publication date:
    February 2012

    A briefing to Scottish MPs for the Westminster Hall Debate on the ESA Work Capability Assessment, 1st February 2011.

  19. the impact of the IB/ESA migration on Scotland's people, communites, and services
    Keith Dryburgh
    Publication date:
    February 2012

    A report into the effect of the migration from Incapacity Benefit to Employment Support Allowance on Scotland's claimants

  20. Publication date:
    January 2012

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