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Publications

  1. David Scott
    Publication date:
    January 2021

    CAS recommends the £20 a week increase to UC is made permanent.

    If the uplift is removed, it will have the following impacts:

    • People across Scotland on Universal Credit will face a significant income shock and be pushed into poverty.
    • Financial hardship will be exacerbated, with wider health and economic impacts.
    • Those already struggling will be hardest hit. An additional 1 in 6 Citizens Advice Bureaux (CAB) clients in complex debt will be pushed into an income crisis.
  2. Debbie Horne
    Publication date:
    December 2020

    In 2018-19, the Citizens Advice network helped over 270,000 clients in Scotland with almost 750,000 advice issues. With support from the network, clients had financial gains of over £131 million and our self-help website Advice in Scotland received approximately 3.7 million views.

    The Citizens Advice network issued 311,714 pieces of advice on benefit issues, the single largest area of advice for the network in 2018-19. Since February this year the network has provided over 85,000 pieces of advice on Universal Credit alone.

  3. Debbie Horne
    Publication date:
    November 2020

    At the start of the on-going pandemic, CAS welcomed the quick action taken to boost the level of payment of Universal Credit (UC).

    Since March, Scotland’s Citizens Advice Network has provided over 85,000 pieces of advice on Universal Credit. The role of UC in the social security safety-net has never been as important as in the current crisis.

  4. Debbie Horne
    Publication date:
    November 2020

    CAS produced this data briefing alongside a policy briefing calling for the £20 a week increase to Universal Credit to be made permanent.

  5. Debbie Horne
    Publication date:
    November 2020

    Citizens Advice Scotland recommends the draft regulations are amended to change or clarify a number of areas to improve the social security support provided to disabled children and young people.

  6. Debbie Horne
    Publication date:
    October 2020

    Citizens Advice Scotland (CAS) welcomed the opportunity to contribute to the Social Security Committee’s call for evidence on the role of Scottish Social Security in COVID-19 recovery.

  7. Debbie Horne, Jemiel Benson
    Publication date:
    September 2020

    In 2018-19, the Citizens Advice network helped over 270,000 clients in Scotland with almost 750,000 advice issues. With support from the network, clients had financial gains of over £131 million and our self-help website Advice in Scotland received approximately 3.7 million views. 

    The Citizens Advice network dealt with 110,439 debt issues around half of which were government or local authority debts. Advisers gave advice regarding benefit related debt problems, our main UK wide government debt issue on 5,557 occasions.

  8. Debbie Horne
    Publication date:
    September 2020

    Citizens Advice Scotland (CAS) welcome the opportunity to contribute to the Spending Review process and provide our insight and data. Protecting and maximising household incomes and averting mass unemployment are the essential foundations on which the Spending Review in this time of COVID-19 must be built. The Government can do this by committing to the following actions;

    • Implementing targeted job protection initiatives to avert unemployment,
    • Strengthening the Universal Credit safety net by ensuring level of payments are maintained at least at current levels,
    • Making Universal Credit work for those in work.

  9. Response to Scottish Parliament Social Security Committee inquiry
    Rob Gowans
    Publication date:
    September 2020

    Citizens Advice Scotland (CAS) welcomes the opportunity to comment on the draft regulations. CAS warmly welcomes the introduction of the Scottish Child Payment (SCP), which is an excellent example of imaginative use of Scotland’s devolved social security powers to provide much-needed support to Scotland’s citizens. Scotland’s CAB network regularly advises clients who have required crisis support from the Scottish Welfare Fund or food banks due to their social security entitlements not being adequate to pay for essential costs. The Scottish Child Payment promises to be an effective tool for reducing child poverty in Scotland.

  10. Stage 2 consideration briefing
    Rob Gowans
    Publication date:
    September 2020

    Citizens Advice Scotland (CAS) welcomes the Bill, which provides an opportunity to make minor amendments to address issues which have been identified since the passage of the Social Security (Scotland) Act 2018, including making provision for the introduction of the Scottish Child Payment. CAS welcomes the amendments brought at Stage 2, which cover a number of further areas which CAS and others identified in evidence at Stage 1.

  11. Scottish Campaign on Rights to Social Security Report
    Publication date:
    August 2020

    A fundamental review of disability assistance in Scotland must be initiated by the Scottish Government during the next parliament, according to a coalition of organisations campaigning for a long-term improvements to social security for disabled people. 

    Following the devolution of powers over disability and ill-health benefits to the Scottish Government, the Scottish Campaign on Rights to Social Security, has launched its long-term vision for disability assistance in Scotland. 

  12. Scottish Commission on Social Security consultation
    Rob Gowans and Alastair Wilcox
    Publication date:
    June 2020

    Citizens Advice Scotland welcomes the moves to extend Winter Heating Assistance in the challenging context of COVID19 which has resulted in delays to wider measures on disability assistance.  We recommend the draft regulations are amended to better meet the policy intention and add clarity in a number of areas.

  13. Rebecca King
    Publication date:
    May 2020

    CAS welcomes the opportunity to feed into the work of the Scottish Government's Advisory Group on Economic Recovery. Central to our view of how to stimulate economic growth post-COVID-19 is the principle of protecting household incomes and helping with the cost of living. 

  14. Rob Gowans
    Publication date:
    May 2020

    Citizens Advice Scotland (CAS) welcomes the opportunity to provide evidence on the Bill. The Bill provides an opportunity to make minor amendments to address issues which have been identified since the passage of the Social Security (Scotland) Act 2018, including making provision for the introduction of the Scottish Child Payment. CAS welcomes the Bill and is broadly content with its provisions, although there are a number of areas that the Committee may wish to consider in its scrutiny.

  15. Work and Pensions Committee inquiry
    Rob Gowans
    Publication date:
    April 2020

    The DWP’s response to the Coronavirus outbreak has included many welcome changes, benefiting those making a social security claims for the first time, but also those who were already supported by the UK’s safety net. Many issues that social security recipients are still facing in accessing support are similar to the issues CAB clients told us about before the outbreak. Our recommendations aim to help DWP address these issues and are based on quantitative and qualitative data from CAB all over Scotland. 

  16. Publication date:
    January 2020

    The Scottish Campaign on Rights to Social Security (SCoRSS) is a coalition of organisations who advocate for a reformed social security system that reflects the five principles set out in our Principles for Change. SCoRSS (previously the Scottish Campaign on Welfare Reform) encompasses over 40 organisations from key third sector organisations, charities, faith groups, and unions. 

  17. Scottish Commission on Social Security consultation
    Rob Gowans
    Publication date:
    January 2020

    Citizens Advice Scotland recommends the draft regulations are amended to change or clarify a number of areas to improve the social security support provided to disabled children and young people.

  18. CAS briefing for MPs
    Debbie Horne
    Publication date:
    January 2020

    Citizens Advice Scotland (CAS) believes the Universal Credit (UC) system must change if the benefit is to work for all citizens across Scotland, and the rest of the UK. By ‘work’ CAS means the UC system should not cause financial destitution or debt, should be accessible to everyone and should support people who are in work.

  19. Social Security Advisory Committee consultation
    Rob Gowans
    Publication date:
    December 2019

    Citizens Advice Scotland welcomes the opportunity to respond to the consultation. Advice on disability benefits and mobility are among the most common areas of advice provided by Scotland’s CAB network. In 2018-19, Scottish CAB provided advice to clients on 47,133 issues related to the mobility component of Personal Independence Payment (PIP), and 5,050 related to the Disability Living Allowance (DLA) mobility element.

  20. Scottish Parliament debate
    Debbie Horne
    Publication date:
    November 2019

    Since the roll out of Universal Credit (UC) began, CAS has repeatedly raised concerns about fundamental elements of the design and delivery of the UC system.

    Citizens Advice Bureaux (CAB) data, including Citizen Alerts (cases from local CAB), have shown the key problem elements of UC to be; the five week wait for first payment, the digital by default system, direct deductions from payments and increasing rent arrears caused by the cycle of payment in arrears.

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