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Publications

  1. Eilidh McIvor
    Publication date:
    September 2019

    Our series of briefings, 'Voices from the Frontline', demonstrates the impact of changes to the UK social security system on people in Scotland. This latest briefing considers the impact of the five-week wait for a first payment for Universal Credit. 

  2. Eilidh McIvor & Derek Young
    Publication date:
    June 2019

    Briefing prepared for all Scottish MPs ahead of a Westminster Hall debate on Universal Credit and debt.

  3. Scottish Government consultation
    Rob Gowans
    Publication date:
    May 2019

    Citizens Advice Scotland (CAS) supports the Scottish Government's ‘safe and secure transition’ approach, but would like to see commitments to a number of short and long-term improvements to Disability Assistance, once it replaces PIP, Attendance Allowance and DLA.

  4. Eilidh McIvor
    Publication date:
    May 2019

    Our series of briefings, 'Voices from the Frontline', demonstrates the impact of changes to the UK social security system on people in Scotland. This latest briefing considers the barriers to maintaining Universal Credit claims online.

  5. Eilidh McIvor
    Publication date:
    April 2019

    CAS welcomes the opportunity to respond to the Work and Pensions Committee's on-going inquiry into Universal Credit.

  6. Scottish Parliament debate
    Rob Gowans
    Publication date:
    April 2019

    Citizens Advice Scotland has consistently raised a substantial number of issues associated with the rollout of Universal Credit that have caused stress, detriment or hardship to CAB clients. The rising level of in-work poverty during the last five years has also been a concern for CAS. 

  7. Eilidh McIvor
    Publication date:
    April 2019

    Citizens Advice Scotland (CAS) welcomes the opportunity to respond to the Social Security Advisory Committee's call for evidence on the Universal Credit Claimant Commitment.

  8. Scottish Government consultation
    Rob Gowans
    Publication date:
    April 2019

    Citizens Advice Scotland (CAS) welcomes the introduction of the Job Grant, which will provide much-needed support to young people who have been unemployed for six months or more as they start in a job.

  9. Scottish Parliament Social Security Committee inquiry
    Rob Gowans
    Publication date:
    March 2019

    Advice provided by Scotland’s CAB network in relation to rent arrears has grown by over 40% since 2012, whilst debt-related issues experienced by CAB clients in Scotland have steadily declined over the same period. Given this long-term change, investigating the cause and consequences of rent arrears for CAB clients has been a policy priority for CAS.

  10. Eilidh McIvor
    Publication date:
    February 2019

    CAS has responded to the Work and Pensions Committee's inquiry into natural migration from legacy benefits to Universal Credit.

  11. Evidence to the Scottish Parliament Social Security Committee
    Rob Gowans
    Publication date:
    January 2019

    The Social Security Charter has the potential to improve the experience of using the social security system for people who need support from it. CAS broadly welcomes the content of the draft Charter. It is essential that these commitments are embedded into the system in practice, and go beyond ‘words on a page’.

  12. Scottish Government consultation
    Rob Gowans
    Publication date:
    December 2018

    Citizens Advice Scotland (CAS) supports the introduction of the Young Carer Grant, which is the first entirely new benefit to be created under powers devolved in the Scotland Act 2016. Young carers in full-time education currently are ineligible for support from Carer’s Allowance, but as is recognised from evidence in the consultation document, they face a range of issues as a result of their caring role at a critical time of transition in their lives.

  13. Scottish Parliament debate
    Rob Gowans
    Publication date:
    November 2018

    Based on CAB evidence, CAS highlighted three main areas of concern to MSPs ahead of the debate - Halt and Fix Universal Credit, rent arrears and social security, and the overall impact of the welfare reform programme since 2010.

  14. Scottish government consultation on fraud in the social security system
    Rob Gowans
    Publication date:
    October 2018

    Whilst the Scottish social security system should make provision for the investigation of fraud, it is important that a clear distinction is drawn between intentional fraud and unintentional error, such as not reporting a change of circumstances unknowingly.

  15. Causes and Consequences for CAB Clients
    Rob Gowans
    Publication date:
    October 2018

    Advice in relation to rent arrears has grown by over 40% since 2012, whilst debt-related issues have declined. This report examines the reasons why this steady increase in rent arrears has occurred, as well as who is most likely to be affected. It also looks at how CAB clients cope with being behind on the rent, and how they have managed to escape rent arrears – if they have indeed managed to do so.  

  16. Scottish Government debate, 2 October 2018
    Rob Gowans
    Publication date:
    October 2018

    CAS sent a briefing to MSPs ahead of the 'Building a Social Security System Together: Co-designing the Social Security Charter' debate, highlighting suggestions for the Charter from CAB clients and advisers and encouraging an approach of co-production with people who have direct experience of using the current social security system.

  17. Scottish Parliament Economy, Energy and Fair Work Committee Inquiry
    Rob Gowans
    Publication date:
    September 2018

    CAS supported the devolution of employment programmes, as it represents the opportunity to provide schemes that more effectively support long-term unemployed people into work, based on the positive employability programmes already existing in Scotland.

  18. Eilidh McIvor
    Publication date:
    September 2018

    Our series of briefings, 'Voices from the Frontline', demonstrates the impact of changes to the UK social security system on people in Scotland. This latest briefing considers the impact of deductions from Universal Credit payments.

  19. Digital access for consumers only using smartphones to access the internet
    Adam Milne & Keith Dryburgh
    Publication date:
    August 2018

     

    Some people can only access the internet through their smartphone. When CAS surveyed clients, we found that this was the case for more than 1 in 10 respondents - 20% of all respondents who said they used the internet at all.

     This report looks in more detail at these consumers, analysing their characteristics and assessing their digital access and skills.

  20. Scottish Parliament Social Security Committee inquiry
    Rob Gowans and Olive Hill
    Publication date:
    August 2018

    In 2017/18, Scotland’s CAB network provided advice on 19,047 issues related to Universal Credit (UC), which by the end of the period had only been rolled out to around half of Scotland’s local authority areas. Additionally, CAB advised clients on 10,562 Working Tax Credit and 11,499 Child Tax Credit issues, which are the main in-work benefits that will be replaced by UC.

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