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How some online retailers are disadvantaging Scottish consumersPublication date:December 2012Over 1 million Scots are being ‘routinely ripped off’ by unfair delivery charges because of where they live, according to new evidence published by Citizens Advice Scotland.
By analysing over 3,000 customer complaints and over 500 online companies, we have uncovered a ‘postcode penalty’ that sees some Scots having to pay an average of nearly £19 extra when buying goods online. The problem does not just affect remote rural and island areas, but postcodes right across Scotland. It hits businesses as well as families.
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The financial benefits of advice provision - the example of the Citizens Advice Service in ScotlandPublication date:November 2012The Fraser of Allander Institute, on behalf of Citizens Advice Scotland, has published a study on the economic benefits of the Citizens Advice Service in Scotland.
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Publication date:November 2012A response to the Scottish Government's consultation on the Procurement Reform Bill.
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Publication date:September 2012This report is the concluding publication of Perth CAB's campaign which sought to research the issues young people face in the workplace, and find out how much they felt they knew about their employment rights.
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Publication date:August 2012Perth CAB is campaigning to increase young people's knowledge of employment rights and to let them know where to access advice.
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Problems with delivery of online purchases to consumers in remote and rural ScotlandPublication date:December 2011This evidence report explores the experiences of consumers in rural and remote areas of Scotland, who are often refused delivery or charged more than people in urban areas when ordering goods online.
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Publication date:December 2011Advice in Scotland 2010/11 is Citizens Advice Scotland’s state of the nation report on the problems that people are experiencing across the country.
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Publication date:September 2011Scrutiny of the forthcoming spending review and draft budget for 2012-13, in response to the call for evidence on preventative spending.
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Publication date:July 2011A guide for Parliamentarians to the work of the Citizens Advice Bureau Service in Scotland. The guide provides information on how MSPs and Scottish MPs can help their constituents on a range of issues including debt, advice, housing and employment.
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Publication date:June 2011CAS was involved in the shaping and writing of amendments proposed by action for children/SCoWR for the third reading of the welfare reform bill. The amendment relates to childcare and costs, and work focused interviews.
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Publication date:March 2009A summary of the services offered by CAS to our member citizens advice bureaux including training, information services, and social policy work.
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Stressed About Debt? High costs of energy, food and fuel mean that many people are finding it impossible to keep up, worrying about debt or falling behind on bills. The Citizens Advice network in Scotland is here for you, with free, confidential and impartial advice in a variety of ways.