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The Citizens Advice Scotland network magazinePublication date:April 2020
Issue of 3 of the Citizens Advice network in Scotland magazine
The Citizens Advice Scotland network magazinePublication date:January 2020
Issue of 2 of the Citizens Advice network in Scotland magazine
A guide to common issues and how to resolve themPublication date:August 2019
A guide to helping people to overcome barriers to digital access (updated July 2019).
Publication date:June 2019
Issue of 1 of the Citizens Advice network in Scotland magazine
Measuring Outcomes from Citizens AdvicePublication date:October 2015
Explaining, measuring and evidencing the difference our advice makes.
A discussion paperPublication date:August 2014
A discussion paper by Angus Citizens Advice Bureau looking at the Department for Work and Pension's "Digital by Default" strategy. In particular, the paper considers how this works for CAB clients in Angus, many of whom have difficulties with technology.
The report concludes that if the Government is to meet its target of moving 80% of all benefits claimants online, then it must take a multi-dimensional approach that takes into account the needs of the most vulnerable and marginalised members of our society to ensure that they are not offline and left behind.
Conference reportPublication date:May 2014
Leading charities gathered in the Glasgow City Chambers for The Working Together to Tackle Poverty Conference in March 2014.
Publication date:May 2014
Advice in Scotland 2012/13 is Citizens Advice Scotland’s state of the nation report on the problems that people are experiencing across the country.
Publication date:February 2013
A short briefing on the work of the citizens advice service in Scotland.
How some online retailers are disadvantaging Scottish consumersPublication date:December 2012
Over 1 million Scots are being ‘routinely ripped off’ by unfair delivery charges because of where they live, according to new evidence published by Citizens Advice Scotland.
By analysing over 3,000 customer complaints and over 500 online companies, we have uncovered a ‘postcode penalty’ that sees some Scots having to pay an average of nearly £19 extra when buying goods online. The problem does not just affect remote rural and island areas, but postcodes right across Scotland. It hits businesses as well as families.
The financial benefits of advice provision - the example of the Citizens Advice Service in ScotlandPublication date:November 2012
The Fraser of Allander Institute, on behalf of Citizens Advice Scotland, has published a study on the economic benefits of the Citizens Advice Service in Scotland.
Publication date:November 2012
A response to the Scottish Government's consultation on the Procurement Reform Bill.
Publication date:September 2012
This report is the concluding publication of Perth CAB's campaign which sought to research the issues young people face in the workplace, and find out how much they felt they knew about their employment rights.
Publication date:August 2012
Perth CAB is campaigning to increase young people's knowledge of employment rights and to let them know where to access advice.
Problems with delivery of online purchases to consumers in remote and rural ScotlandPublication date:December 2011
This evidence report explores the experiences of consumers in rural and remote areas of Scotland, who are often refused delivery or charged more than people in urban areas when ordering goods online.
Publication date:December 2011
Advice in Scotland 2010/11 is Citizens Advice Scotland’s state of the nation report on the problems that people are experiencing across the country.
Publication date:September 2011
Scrutiny of the forthcoming spending review and draft budget for 2012-13, in response to the call for evidence on preventative spending.
Publication date:July 2011
A guide for Parliamentarians to the work of the Citizens Advice Bureau Service in Scotland. The guide provides information on how MSPs and Scottish MPs can help their constituents on a range of issues including debt, advice, housing and employment.
Publication date:June 2011
CAS was involved in the shaping and writing of amendments proposed by action for children/SCoWR for the third reading of the welfare reform bill. The amendment relates to childcare and costs, and work focused interviews.
Publication date:March 2009
A summary of the services offered by CAS to our member citizens advice bureaux including training, information services, and social policy work.