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Publications

  1. Taking stock of the smart meter rollout programme in Scotland
    Publication date:
    June 2016

    The roll out of smart meters to UK gas and electricity consumers is to be completed by 2020, updating the country’s energy infrastructure and offering a number of benefits to consumers. However there is a risk that where people live, the type of home they live in and how they pay for their energy may affect when they receive a smart meter, and what kind they will be offered.

  2. Energy policy team
    Publication date:
    April 2016

    The Consumer Futures Unit of Citizens Advice Scotland and Citizens Advice (England and Wales) have responsibilities to represent energy consumers in Great Britain in accordance with the 2007 Consumers, Estate Agents and Redress Act.

    This paper is their joint response to the provisional decision on remedies in the Competition and Market Authority (CMA)’s energy market investigation.

  3. The Citizens Advice and Citizens Advice Scotland work plan for 2016/17
    Publication date:
    March 2016

    Following our earlier consultation, we are pleased to launch our Citizens Advice and Citizens Advice Scotland work plan for 2016/17, covering our work in energy, post and water.

  4. Fraser Stewart
    Publication date:
    November 2015

    Citizens Advice Scotland (CAS) is seeking tenders from potential research suppliers to undertake a review of energy efficiency and fuel poverty programmes in Scotland.

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  5. Issues brought to the service in 2013/14
    Kate Morrison
    Publication date:
    October 2015

    The Energy Advice in Detail publication provides an annual analysis of the energy issues on which consumers in Scotland seek advice. The Citizens Advice Service in Scotland advised on a total of 21,101 energy issues in 2013/14, an increase of almost 50 per cent from the previous year. Of this figure, clients took 18,330 energy issues to their local CAB and contacted the Citizens Advice Consumer Service (CACS or “the helpline”) with a total of 2,771 energy issues. 

     

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  6. Issues brought to the service in 2014/15
    Kate Morrison
    Publication date:
    October 2015

    The Energy Advice in Detail publication provides an annual analysis of the energy issues on which consumers in Scotland seek advice. The Citizens Advice Service in Scotland advised on a total of 28,000 energy issues in 2014/15, an increase of a third from the previous year. Of this figure, clients took 22,051 energy issues to their local CAB, contacted the Citizens Advice Consumer Service (CACS or “the helpline”) with a total of 4,799 energy issues and the Extra Help Unit provided specialist help and advice to 1,150 vulnerable consumers. 

     

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  7. Overview of the issues raised in the Advice in Detail: Energy publications from 2013/14 and 2014/15
    Kate Morrison
    Publication date:
    October 2015

    The Citizens Advice Service in Scotland has grown to meet a rising consumer demand for energy advice. Since 2011, our energy advice provision has increased by 130%. In 2014/15 alone we provided advice and support on 28,000 energy issues experienced by consumers throughout Scotland.

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  8. Energy advice statistics and key policy issues brought to the Citizens Advice Service in Scotland
    Kate Morrison
    Publication date:
    October 2015

    A look at the growing number of energy issues brought to the service and some of the key energy policy issues reported by consumers.

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  9. Response to Ofgem proposals - October 2015
    Citizens Advice & Citizens Advice Scotland
    Publication date:
    October 2015

    The Citizens Advice Service (Citizens Advice & Citizens Advice Scotland) joint response to Ofgem's consultation on smart prepayment for a smarter market. 

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  10. Cambium Advocacy
    Publication date:
    August 2015

    This research report, part of our ‘Paying the Poverty Premium’ series, was designed to investigate Scottish CAB clients’ experiences of the “poverty premium”.

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  11. Rich Hall and Sarah Beattie-Smith
    Publication date:
    August 2015

    The Competition and Markets Authority (CMA) is conducting an inquiry into the energy industry. The CMA published its provisional findings and a set of provisional remedies in July 2015.

     

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  12. Kate Morrison
    Publication date:
    July 2015

    This Consumer Futures Unit guide aims to help you save money on your heating and electricity bills and keep your home warm. It is aimed at people who live in or own traditional stone tenement flats in Scotland.

  13. Patrick Hogan & Fraser Stewart
    Publication date:
    July 2015

    Citizens Advice Scotland (CAS) is seeking tenders from potential research suppliers to undertake research into the poverty premium and the consumer behaviour of low-income households in Scotland. 

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  14. A summary of Scottish CAB service evidence 2014/15
    Kate Morrison
    Publication date:
    July 2015

    Ofgem asked Citizens Advice Scotland to provide them with an analysis of problems off-grid consumers experience in heating their homes. This paper provides a brief summary of some of the key issues brought to Scottish Citizens Advice bureaux by consumers of non-gas heating fuels.

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  15. Improving the physical condition of Scotland’s water environment
    Gail Walker
    Publication date:
    June 2015

    Citizens Advice Scotland welcomes measures to ensure the sustainable use of Scotland’s water resources. We believe that effective partnership working between land owners and public bodies will offer better protection for communities at risk of flooding, and would encourage the provision of accessible and clear information on measures that protect and / or benefit households and businesses.

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  16. Kate Morrison
    Publication date:
    June 2015

    CAS respond to the Scottish Governments consultation on the Good Practice Principles for Shared Ownership of Onshore Renewable Energy Developments

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  17. Rocket Science UK Ltd & Changeworks
    Publication date:
    June 2015

    The independent research company Rocket Science UK Ltd and the environmental charity Changeworks were commissioned by Citizens Advice Scotland (CAS) to carry out focus group research with owner-occupiers and private renting tenants in Scotland to explore:

    • their attitudes and awareness of energy efficiency measures;
    • the potential barriers they might face to taking action on energy efficiency measures; and
    • how they would likely respond to any future regulation of energy efficiency in the private sector. 

    This research findings report provides the results from four focus groups held in October 2014: two were held in the City of Edinburgh and two were held in Jedburgh in the Scottish Borders. In each location one focus group was with owner occupiers and one focus group was with tenants who rent their property.

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  18. Minimum Standards of Energy Efficiency in Private Sector Housing: The View from Consumers and Bureaux
    Fraser Stewart
    Publication date:
    June 2015

    Citizens Advice Scotland (CAS) is a member of the Scottish Government's Regulation of Energy Efficiency in the Private Sector (REEPS) working group. This is a stakeholder advisory group drafting regulations for consultation that will help the Scottish Government improve the energy efficiency of Scotland’s existing private sector housing stock. To support this work CAS commissioned independent research that could help the working group better understand homeowners’ and private rented tenants’ attitudes and awareness of energy efficiency measures, including the potential barriers to taking action and consumers’ likely response to any future regulation. The full research report is available separately. 

    This accompanying evidence review complements the commissioned research by summarising the key findings from four focus groups, and brings these findings together with additional evidence collected by the Scottish Citizens Advice service. These further insights have helped identify the everyday realities for many Scottish households unable to adequately heat their homes or who live in poor quality housing, which can often lead to preventable health problems.

  19. Toby Bridgeman, Vicki White, Molly Asher, Zoe Redgrove
    Publication date:
    May 2015

    The Citizens Advice Service (Citizens Advice – England & Wales and Citizens Advice Scotland) commissioned the Centre for Sustainable Energy to conduct research on the energy tariff options for consumers in vulnerable situations. The project aimed to provide researchers, policy makers and energy market stakeholders with a better understanding of the range of options available to ensure that vulnerable consumers, disengaged from the energy market, are not penalised by higher tariffs.

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  20. Developing a framework for greater locally led delivery of energy efficiency and fuel poverty services
    Association for the Conservation of Energy, CAG Consultants, Centre for Sustainable Energy and Dr Joanne Wade
    Publication date:
    May 2015

    The Citizens Advice Service (Citizens Advice - England & Wales and Citizens Advice Scotland) commissioned the Association for the Conservation of Energy, CAG Consultants, Centre for Sustainable Energy and Dr Joanne Wade to investigate the case for the local delivery of home energy efficiency and fuel poverty services across Great Britain. 

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