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Publications

  1. Rocket Science UK Ltd & Changeworks
    Publication date:
    June 2015

    The independent research company Rocket Science UK Ltd and the environmental charity Changeworks were commissioned by Citizens Advice Scotland (CAS) to carry out focus group research with owner-occupiers and private renting tenants in Scotland to explore:

    • their attitudes and awareness of energy efficiency measures;
    • the potential barriers they might face to taking action on energy efficiency measures; and
    • how they would likely respond to any future regulation of energy efficiency in the private sector. 

    This research findings report provides the results from four focus groups held in October 2014: two were held in the City of Edinburgh and two were held in Jedburgh in the Scottish Borders. In each location one focus group was with owner occupiers and one focus group was with tenants who rent their property.

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  2. Minimum Standards of Energy Efficiency in Private Sector Housing: The View from Consumers and Bureaux
    Fraser Stewart
    Publication date:
    June 2015

    Citizens Advice Scotland (CAS) is a member of the Scottish Government's Regulation of Energy Efficiency in the Private Sector (REEPS) working group. This is a stakeholder advisory group drafting regulations for consultation that will help the Scottish Government improve the energy efficiency of Scotland’s existing private sector housing stock. To support this work CAS commissioned independent research that could help the working group better understand homeowners’ and private rented tenants’ attitudes and awareness of energy efficiency measures, including the potential barriers to taking action and consumers’ likely response to any future regulation. The full research report is available separately. 

    This accompanying evidence review complements the commissioned research by summarising the key findings from four focus groups, and brings these findings together with additional evidence collected by the Scottish Citizens Advice service. These further insights have helped identify the everyday realities for many Scottish households unable to adequately heat their homes or who live in poor quality housing, which can often lead to preventable health problems.

  3. Toby Bridgeman, Vicki White, Molly Asher, Zoe Redgrove
    Publication date:
    May 2015

    The Citizens Advice Service (Citizens Advice – England & Wales and Citizens Advice Scotland) commissioned the Centre for Sustainable Energy to conduct research on the energy tariff options for consumers in vulnerable situations. The project aimed to provide researchers, policy makers and energy market stakeholders with a better understanding of the range of options available to ensure that vulnerable consumers, disengaged from the energy market, are not penalised by higher tariffs.

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  4. Developing a framework for greater locally led delivery of energy efficiency and fuel poverty services
    Association for the Conservation of Energy, CAG Consultants, Centre for Sustainable Energy and Dr Joanne Wade
    Publication date:
    May 2015

    The Citizens Advice Service (Citizens Advice - England & Wales and Citizens Advice Scotland) commissioned the Association for the Conservation of Energy, CAG Consultants, Centre for Sustainable Energy and Dr Joanne Wade to investigate the case for the local delivery of home energy efficiency and fuel poverty services across Great Britain. 

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  5. Zoe Leader and Kate Morrison
    Publication date:
    May 2015

    Citizens Advice and Citizens Advice Scotland respond to the Ofgem discussion paper 'Non-traditional business models: supporting transformative change in the energy market'

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  6. Citizens Advice Service response to the consultation on the updated issues statement
    Rich Hall & Sarah Beattie-Simth
    Publication date:
    March 2015

    This publication provides the joint response of Citizens Advice and Citizens Advice Scotland (the 'Citizens Advice Service') to the Competition & Markets Authority's (CMA) energy market investigation consultation on their updated issues statement published on 18 February 2015.

    The submission provides detailed comments on each of the theories of harm, as well as an overview of the Citizens Advice Service's views on the CMA's interim findings and the areas where we believe analysis should be further developed.

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  7. The Confidence Code is a voluntary code of practice for domestic energy price comparison sites
    Jenni Lucas-Williams
    Publication date:
    February 2015

    The Citizens Advice Service welcomes the opportunity to respond to the consultation on Ofgem’s proposed drafting for the Confidence Code to reflect January 2015 policy changes.

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  8. Commission on Housing & Wellbeing
    Rob Gowans, Kate Morrison, Fraser Stewart and Fraser Sutherland
    Publication date:
    November 2014

    CAS contributed evidence to the independent Commission on Housing & Wellbeing's wide-ranging consultation on how housing can promote a society in which everyone can flourish.

  9. Kate Morrison
    Publication date:
    November 2014

    CAS has submitted a response to the Scottish Government's draft Community Energy Policy Statement for public consultation.

    CAS welcomes the potential benefits of community energy and recommend that the Scottish Government applies key consumer principles, which are outlined in our response, to ensure that the benefits of community energy projects are consistent and accessible.

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  10. Chris Alexander & Susan McPhee
    Publication date:
    September 2014

    This submission was prepared by the Consumer Futures team within Citizens Advice and Citizens Advice Scotland (The Citizens Advice Service). It has statutory responsibilities to represent the interests of energy consumers in Great Britain and we welcome the opportunity to respond to this consultation. 

    In our view, the Draft Determination represents a mixed outcome for consumers. While there are positive elements we continue to be concerned that the DNOs will be over-remunerated under RIIO-ED1. We ask therefore that Ofgem clarifies the assumptions that underpin the headline figures in the Draft Determination and that reporting arrangements meeting this description are implemented in time for the commencement of RIIO-ED1 in April 2015. 

    We also take this opportunity to comment on some specific aspects of the Draft Determination that we have not addressed in detail in earlier submissions, including forecast savings from smart metering and grids, and losses.

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  11. Andrew Warden
    Publication date:
    August 2014

    CAS respond to the Scottish Government consultation on the Good Practice Principles for Community Benefits from Offshore Renewables

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  12. Report for Consumer Futures Scotland – Final Report
    Daniel Archard,Pratima Washan, Jon Stenning and Phil Summerton
    Publication date:
    March 2014

    In 2014 Consumer Futures commissioned Verco and Cambridge Econometrics to assess the social, environmental and macroeconomic impact of investing carbon tax revenues in energy efficiency programmes for fuel poor households in Scotland. It follows on from a similar UK-wide study commissioned by Consumer Futures in 2012 that demonstrated that investing money raised through carbon taxes into household energy efficiency creates more jobs and growth than other kinds of major government investment or tax cuts, in addition to delivering environmental and social benefits. The 2014 report that can be downloaded below focuses specifically on assessing and quantifying these benefits within the Scottish context.

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  13. Scottish Fuel Poverty Forum
    Publication date:
    March 2014

    As a member of the Scottish Fuel Poverty Forum, Citizens Advice Scotland is working closely with the Scottish Government and other organisations to ensure that, so far as is reasonably practicable, no-one in Scotland is living in fuel poverty by November 2016. 

    The Scottish Fuel Poverty Forum published it's final report on its review of the Scottish Government's fuel poverty strategy in March 2014. This included a number of recommendations, covering a range of issues that the Forum identified as needing to be acted upon if fuel poverty is to be eradicated by November 2016. Amongst others, these included recommendations on how the government can prioritise: areas of wider poverty and deprivation; fuel poor households who live remote from the gas grid and in harder to treat properties; and improving understanding of the links between fuel poverty and health or other social benefits. 

    CAS is supportive of the Scottish Government’s drive to eradicate fuel poverty in Scotland and has signed up to all of the recommendations contained in the final report.

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  14. Issues brought to the Scottish CAB Service in 2012/13
    Sarah Beattie-Smith
    Publication date:
    January 2014

    Advice in Detail: Energy looks at the energy related issues which people brought to the Scottish CAB Service in 2012/13.  The report, based on evidence from citizens advice bureaux and the Citizens Advice consumer service, shows that consumers continue to face many and varied problems with their energy, from high costs to poor selling practices.  The report also demonstrates the value of CAB advice, with the financial gain for clients reaching almost a quarter of a million pounds in 2012/13 – up 15% from the previous year. 

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  15. Advice trends in Scotland
    Sarah Beattie-Smith
    Publication date:
    September 2013

    This report examines trends in the kinds of issues on which consumers in Scotland sought advice from the Citizens Advice Service in the first quarter of 2013/14.

  16. Advice trends in Scotland
    Publication date:
    June 2013

    This report examines trends in the kinds of issues that consumers in Scotland approached the Citizens Advice Service for advice on in 2012/13. 

  17. Energy issues brought to citizens advice bureaux in 2011/12
    Sarah Beattie-Smith
    Publication date:
    January 2013

    This report examines the types of issues on which clients sought advice with regards to their household energy in 2011/12. It also examines the client profile of people seeking help on such issues, thus allowing support to be targeted at the groups where it is most needed.

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  18. Lyndsay Russell
    Publication date:
    December 2012

    This report presents the evaluation findings from the Energy Best Deal+ pilot project. The project was a result of the Fuel Poverty Summit in Scotland in October 2011 and coordinated by Citizens Advice Scotland and funded by Eon, EDF Energy, Npower Scottish Gas, Scottish Power and Scottish and Southern Energy. The pilot ran for eight weeks from July to September 2012 from nine Scottish citizens advice bureaux.

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  19. Case evidence and statistics from the Scottish CAB Service
    Citizens Advice Scotland
    Publication date:
    October 2012

    This report provides a snapshot of the issues that are affecting consumers in Scotland, examining both national and local trends in consumer issues. This is based on data provided by the majority of citizens advice bureaux in Scotland and data from the Citizens Advice Consumer Helpline. We will aim to publish Consumer Snapshot on a regular basis to provide an up-to-date overview of the issues facing consumers in Scotland.

    This report covers the first two quarters of the financial year 2012/13 from April-September 2012.

  20. Lyndsay Russell
    Publication date:
    February 2012

    In January 2012 CAS coordinated a national campaign event called Big Energy Week. The aim was to encourage Scottish consumers to check their energy tariffs and their entitlement to free insulation and assistance with their energy bills.

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