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Publications

  1. Publication date:
    December 2018
  2. Publication date:
    December 2018

    CAS has published its 2019/20 workplan which is open for consultation until 25 January 2019.

  3. Jamie Stewart
    Publication date:
    December 2018
  4. Scottish Government consultation
    Rob Gowans
    Publication date:
    December 2018

    Citizens Advice Scotland (CAS) supports the introduction of the Young Carer Grant, which is the first entirely new benefit to be created under powers devolved in the Scotland Act 2016. Young carers in full-time education currently are ineligible for support from Carer’s Allowance, but as is recognised from evidence in the consultation document, they face a range of issues as a result of their caring role at a critical time of transition in their lives.

  5. Findings from the Citizens Advice Scotland national survey on food affordability, access and availability
    Linda Hutton
    Publication date:
    December 2018

    The Citizens Advice Network sought to better understand the day-to-day realities that people in Scotland face when bringing food to the table. In order to achieve this, a survey was launched via both Citizens Advice Bureaux and media platforms (social and traditional). Ultimately, over 2,650 people living in Scotland took the time to complete the survey.

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  6. Eilidh McIvor & Craig Salter
    Publication date:
    December 2018

    Citizens Advice Scotland (CAS) welcomes the opportunity to contribute to this important discussion on the future of housing in Scotland. In 2017/2018, Scottish Citizens Advice Bureaux (CAB) advised clients on 46,777 housing issues, making housing the fourth largest area of advice provided by the network. This response is shaped by our evidence on the many and varied housing issues that CAB clients face, as well as by our Consumer Futures statutory responsibilities. 

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  7. Publication date:
    November 2018

    CAS Financial Statements for year ended 31st March 2017.

  8. Finding solutions for the people ripped off by HELMS
    Publication date:
    November 2018

    The Green Deal was a UK Government scheme which enabled consumers to borrow money to pay for energy saving home improvements. Citizens Advice Scotland is raising concerns over the practices of one Green Deal supplier – Home Energy and Lifestyle Management Systems (HELMS). 

  9. Ruth Mendel
    Publication date:
    November 2018

    Citizens Advice Scotland responded to the Scottish Government consultation on Draft Statutory Guidance on Funeral Costs.

     

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  10. CAS, Money Advice Scotland and StepChange joint briefing
    Mike Holmyard and Rob Gowans
    Publication date:
    November 2018

    Citizens Advice Scotland, Money Advice Scotland and StepChange believe that the prescriptive period for Council Tax arrears and reserved social security benefits and tax credit debt should be reduced from 20 years to five years. We support amendments which would remove the exemptions in the Bill for these debts.

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  11. Scottish Parliament debate
    Rob Gowans
    Publication date:
    November 2018

    Based on CAB evidence, CAS highlighted three main areas of concern to MSPs ahead of the debate - Halt and Fix Universal Credit, rent arrears and social security, and the overall impact of the welfare reform programme since 2010.

  12. Period 1 October 2017 - 30 September 2018
    Claire Williams
    Publication date:
    October 2018

    Over the last project year we supported over 2,550 clients with over 12,500 new and repeat issues, achieving a client financial gain of over £2.3 million. A survey of clients showed that 93% rated the service as very good or good.

    The full report can be downloaded below. 

  13. Scottish government consultation on fraud in the social security system
    Rob Gowans
    Publication date:
    October 2018

    Whilst the Scottish social security system should make provision for the investigation of fraud, it is important that a clear distinction is drawn between intentional fraud and unintentional error, such as not reporting a change of circumstances unknowingly.

  14. Causes and Consequences for CAB Clients
    Rob Gowans
    Publication date:
    October 2018

    Advice in relation to rent arrears has grown by over 40% since 2012, whilst debt-related issues have declined. This report examines the reasons why this steady increase in rent arrears has occurred, as well as who is most likely to be affected. It also looks at how CAB clients cope with being behind on the rent, and how they have managed to escape rent arrears – if they have indeed managed to do so.  

  15. Delivering effective support to households with electric heating
    Craig Salter
    Publication date:
    October 2018

    Hard-Wired Problems: Delivering effective support to households with electric heating provides insight into the nature and reach of services that provide support to households that rely on electric heating, and explores consumers’ experiences of using these services and how services could be better supported.

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  16. Rebecca Millar
    Publication date:
    October 2018

    Services that are essential for life, such as water and sewerage, should be affordable for all consumers.  CAS' latest research report takes a closer look at characteristics that may indicate whether or not a household will struggle to pay for water and sewerage charges. It also provides an analysis of various proxies that could be used to determine affordability, and at how additional financial support could be targeted towards households that need it most.

    The report found that:

    • Income is the most accurate indicator of whether or not a household is likely to find water and sewerage charges affordable.
    • 12% of households in Scotland spend more than 3% of their weekly income on their water and sewerage charges although not all receive additional financial support through available affordability mechanisms.
    • The current proxy used to provide financial relief, based on households being in receipt of Council Tax Reduction, is the most effective one that exists however, difficulties around more closely linking systems and data sets means that some households in need of additional support do not receive it. 
    • In the longer term, further research is necessary to identify how support could be more effectively targeted to all households that may struggle to pay.
  17. The potential for heating oil buying clubs in Highland Scotland
    Marcus Wilson
    Publication date:
    October 2018
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  18. Rebecca Millar
    Publication date:
    October 2018

    Citizens Advice Scotland (CAS) has provided feedback on the Scottish Government’s ‘Investing in and paying for your water services from 2021’ consultation.

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  19. Scottish Government debate, 2 October 2018
    Rob Gowans
    Publication date:
    October 2018

    CAS sent a briefing to MSPs ahead of the 'Building a Social Security System Together: Co-designing the Social Security Charter' debate, highlighting suggestions for the Charter from CAB clients and advisers and encouraging an approach of co-production with people who have direct experience of using the current social security system.

  20. Ruth Mendel
    Publication date:
    September 2018

    Citizen Advice Scotland responded to the Scottish Government Rural Economy and Connectivity's call for evidence - Transport (Scotland) Bill

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