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Publications

  1. This document contains data on housing advice code trends and the most common housing advice codes.
    Nina Ballantyne
    Publication date:
    December 2020

    This document summarises trends in advice code data related to housing. All charts are based on advice code data. These are recorded by advisers every time advice in relation to a particular topic is issued. All figures are expressed as percentages of their “parent” advice code category: e.g. housing advice is expressed as a proportion of all advice issues, and PRS advice is expressed as a proportion of all housing advice. This allows for more effective comparisons between months when overall numbers of clients fluctuate and/or there are changes in advice provision (e.g. the shift to telephone and email at lockdown).

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  2. The Citizens Advice Scotland network magazine
    Publication date:
    December 2020

    Issue of 4 of the Citizens Advice network in Scotland magazine.

     

     

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  3. CAS Research Team
    Publication date:
    November 2020

    Statistical briefing on advice given; client demographics based on an annual survey of CAB clients undertake for 4 weeks in November 2019 including comparison to SIMD data.

  4. CAS Research Team
    Publication date:
    November 2020

    Briefing on paid staff and volunteers; types of services provided to compliment the generalist service; client gains; how clients contacted CAB and the work undertaken by CAB in addition to giving advice.

  5. Debbie Horne
    Publication date:
    November 2020

    At the start of the on-going pandemic, CAS welcomed the quick action taken to boost the level of payment of Universal Credit (UC).

    Since March, Scotland’s Citizens Advice Network has provided over 85,000 pieces of advice on Universal Credit. The role of UC in the social security safety-net has never been as important as in the current crisis.

  6. Debbie Horne
    Publication date:
    November 2020

    CAS produced this data briefing alongside a policy briefing calling for the £20 a week increase to Universal Credit to be made permanent.

  7. Michael O'Brien
    Publication date:
    November 2020

    CAS welcomes a one-year extension to the Warm Home Discount scheme to 2021/22. As a result of the time pressures for securing this extension, we recognise the limitations of the proposals outlined. To have a meaningful impact, future changes to the scheme design must be complimented by an increase to the spending envelope. CAS also welcomes a discussion around devolution and the recognition that fuel poverty targeting could potentially be done more effectively at a national level. 

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  8. Publication date:
    November 2020
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  9. Gail Walker
    Publication date:
    November 2020

    Citizens Advice Scotland welcomes the opportunity to respond to WICS’ Strategic Review of Charges 2021-27: Draft Determination consultation.

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  10. Publication date:
    November 2020

    We work on the issues that matter to our network’s clients and our member CAB. Our focus is on delivering advocacy drawn from the experience and insights of the Scottish Citizens Advice network, which is rooted in communities across the country. 

  11. Michael O'Brien and Alastair Wilcox
    Publication date:
    October 2020

    Complex metering arrangements are found in significant numbers across both the Scottish electricity network distribution licence areas. Our advocacy on behalf of consumers in Scotland with non-E7 restricted meters is informed by the evidence of our network, where consumer detriment and problems with market access are commonly reported. CAS strongly supports the extension of SLC22G, but our response makes further recommendations to Ofgem which we believe require consideration if the extended market intervention is to be effective. 

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  12. Alastair Wilcox
    Publication date:
    September 2020

    In 2019, Citizens Advice Scotland (CAS) commissioned research to ascertain consumers’ views on and experiences of the gas and electricity distribution networks in Scotland, and their priorities for future distribution network investment. We also explored the attitudes of consumers in Scotland towards some of the potential changes in electricity use that may be required as the energy system evolves to support Scottish and UK Government climate change targets, and consumers' understanding and opinions of some of the technologies that are envisaged to aid the energy transition. In addition, we explored consumers’ views on a potential increase in the electrification of heat in Scotland, and their enthusiasm for and opinions of future opportunities to provide flexibility to their electricity distribution network operator.

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  13. Kyle Scott
    Publication date:
    September 2020

    In early 2020, Citizens Advice Scotland (CAS) commissioned Ipsos MORI to undertake exploratory research on the impact of Brexit on individuals, businesses and communities across Scotland. The findings of this research will assist CAS in understanding the future potential advice and support needs of Scottish communities

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  14. Ruth Mendel
    Publication date:
    September 2020

    Citizens Advice Scotland has responded to the consultation on proposed guidance for firms on the fair treatment of vulnerable consumers. We are pleased to see the continued commitment by the FCA to protecting vulnerable consumers.

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  15. Response to Scottish Parliament Social Security Committee inquiry
    Rob Gowans
    Publication date:
    September 2020

    Citizens Advice Scotland (CAS) welcomes the opportunity to comment on the draft regulations. CAS warmly welcomes the introduction of the Scottish Child Payment (SCP), which is an excellent example of imaginative use of Scotland’s devolved social security powers to provide much-needed support to Scotland’s citizens. Scotland’s CAB network regularly advises clients who have required crisis support from the Scottish Welfare Fund or food banks due to their social security entitlements not being adequate to pay for essential costs. The Scottish Child Payment promises to be an effective tool for reducing child poverty in Scotland.

  16. Creating a framework for robust consumer protection in the energy efficiency and renewable retrofit sector
    Publication date:
    September 2020
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  17. Stage 2 consideration briefing
    Rob Gowans
    Publication date:
    September 2020

    Citizens Advice Scotland (CAS) welcomes the Bill, which provides an opportunity to make minor amendments to address issues which have been identified since the passage of the Social Security (Scotland) Act 2018, including making provision for the introduction of the Scottish Child Payment. CAS welcomes the amendments brought at Stage 2, which cover a number of further areas which CAS and others identified in evidence at Stage 1.

  18. Tracey Reilly
    Publication date:
    September 2020

    Citizens Advice Scotland (CAS) has responded to the Equalities and Human Rights Committee’s inquiry into the impacts of COVID-19.

  19. Open Government Partnership: Report on work by CAS
    Publication date:
    August 2020

    Earlier this year CAS undertook to research how accountable public services in Scotland are. This report presents the findings of that work. 

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  20. Publication date:
    August 2020

    Impact report on 10 years of the Armed Services Advice Project (ASAP).

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