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Publications

  1. Lauren Wood
    Publication date:
    October 2012

    A briefing sent to MSPs ahead of the Stage 1 Perliamentary debate on the Scottish Civil Justice Council and Criminal Legal Assistance Bill.

    Spotlight:
  2. Publication date:
    October 2012

    Citizens Advice Bureaux in Scotland help hundreds of thousands of people with over half a million new issues each year. Snapshot uses evidence on these issues to act as an early warning system for government, service providers, and private sector companies, of where policies and practices are failing or inefficient. These monthly briefings use very recent evidence and are an excellent way of spotting trends to social policy and tracing the impact of recent policy changes.

    This edition is based on the advice needs of over 15,000 clients who approached bureaux for advice in August 2012. These clients were better off by nearly £7.9m as a result of the advice that they recieved.

  3. Keith Dryburgh
    Publication date:
    October 2012

    As welfare changes begin to affect people across the country, Citizens Advice Scotland is producing briefings outlining their impact on people across Scotland in our Voices from the Frontline series. This briefing looks at the increasing number of sanctions that have been applied to jobseekers in the past two years and the effects that they have had on claimants.

  4. CAS response to the BIS consultation on the supply of goods, services and digital content
    Publication date:
    October 2012

    The UK Government has consulted on their proposals to simplify consumer protection legislation.  The new Consumer Bill of Rights aims to harmonise European legislation into our own consumer protection laws, as well as simplifying many disparate pieces of current UK legislation.  Here, CAS gives its response to the proposals.

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  5. Consultation on changes required as a result of the introduction of Universal Credit and Personal Independence Payment
    Social Policy
    Publication date:
    October 2012

    The response of the Scottish Association of Citizens Advice Bureaux to the consultation on changes required as a result of the introduction of Universal Credit and Personal Independence Payment. 

  6. Case evidence and statistics from the Scottish CAB Service
    Citizens Advice Scotland
    Publication date:
    October 2012

    This report provides a snapshot of the issues that are affecting consumers in Scotland, examining both national and local trends in consumer issues. This is based on data provided by the majority of citizens advice bureaux in Scotland and data from the Citizens Advice Consumer Helpline. We will aim to publish Consumer Snapshot on a regular basis to provide an up-to-date overview of the issues facing consumers in Scotland.

    This report covers the first two quarters of the financial year 2012/13 from April-September 2012.

  7. Sarah Mitchell, Social Policy Volunteer, Perth CAB
    Publication date:
    September 2012

    This report is the concluding publication of Perth CAB's campaign which sought to research the issues young people face in the workplace, and find out how much they felt they knew about their employment rights.

  8. Response from Citizens Advice Scotland
    Keith Dryburgh
    Publication date:
    September 2012

     

    CAS welcomes the opportunity to respond to the second Independent Review of the Work Capability Assessment (WCA). Since its inception in the autumn of 2008, ESA has become the most common issue brought to bureaux by clients.

  9. Keith Dryburgh
    Publication date:
    September 2012

    Case evidence from citizens advice bureaux across Scotland illustrates the difficulties people in Scotland are facing as changes to welfare take effect. 

  10. Publication date:
    August 2012

    A leaflet explainig the role of a volunteer CAB adviser.

    Spotlight:
  11. Lauren Wood
    Publication date:
    August 2012

    Citizens Advice Scotland (CAS) welcomes the establishment of a Scottish Civil Justice Council (SCJC) as a body ensuring the effective operation of the civil justice system. 

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  12. Keith Dryburgh
    Publication date:
    August 2012

     CAS' response to the Scottish Parliament in relation to the draft Scottish Budget 2013-14.

  13. Sarah Mitchell, Social Policy Volunteer at Perth CAB
    Publication date:
    August 2012

    Perth CAB is campaigning to increase young people's knowledge of employment rights and to let them know where to access advice.

  14. Graduate employment issues in Scotland
    Matt McLister
    Publication date:
    July 2012

    Degrees of Insecurity is based on a CAS survey of nearly 1000 recent Scottish graduates, and reveals that unemployment, low income jobs and skills displacement are issues for many of them.  The report looks at background issues affecting employability and makes several recommendations on how better to support students and graduates with the transition into work.

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  15. In the lead up to Armed Forces Day on Saturday 30th June, Citizens Advice Scotland (CAS) published a report on the advice needs of veterans after they have left the Services.
    Keith Dryburgh
    Publication date:
    June 2012

    While the majority of those who serve make a successful transition to civilian life, a significant minority experience challenging problems. While these problems do not differ considerably from those of the average person, it is the complexity and severity of these problems that are markedly different.

  16. Social Policy
    Publication date:
    June 2012

    A briefing prepared by Citizens Advice Scotland for a Westminster Hall Debate led by Eilidh Whiteford MP.

  17. The CAS consultation response the the Scottish Government's proposals for a new tribunal system for Scotland
    Lauren Wood
    Publication date:
    June 2012

    Citizens Advice Scotland (CAS) are broadly supportive of reform to the Scottish Tribunal System which incorporates and builds on the positive features of an accessible, independent, user-focused system.

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  18. A proposal for a Regulation from the European Commission
    Sarah Beattie-Smith
    Publication date:
    May 2012

    Citizens Advice Scotland welcomes the opportunity to respond to this consultation. Our response does not address every question contained in the consultation document. Rather it focuses on the aspects regarding consumer protection and whether the proposed Common European Sales Law would achieve its stated purpose with regard to consumer choice.

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  19. Personal experiences of the welfare changes introduced in April 2012
    Keith Dryburgh and Jeanette Campbell
    Publication date:
    May 2012

    This briefing details case studies of CAB clients that are experiencing problems due to welfare changes that came into force just six weeks ago on 6 April 2012, including changes to Working and Child Tax Credits and Contribution based Employment Support Allowance being time limited to 12 months.

  20. Publication date:
    May 2012

    This briefing for MSPs outlines the importance of ensuring that the Scottish Government’s Welfare Reform (Further Provision) (Scotland) Bill provides the citizens of Scotland with access to passported benefits when current benefits are effectively abolished and replaced in 2013 by the new Universal Credit. 

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