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Work Capability Assessment independent review – year three

Response from Citizens Advice Scotland


CAS welcomes the opportunity to respond to the second Independent Review of the Work Capability Assessment (WCA). Since its inception in the autumn of 2008, ESA has become the most common issue brought to bureaux by clients.

The WCA, both in terms of its delivery and results, is the aspect of ESA that has caused the majority of issues for our clients. We are concerned that the WCA is both failing our clients and creating a significant burden on bureau resources. While improvements have been made to the whole process as a result of the first two Reviews, we are concerned that flaws in the process continue to adversely affect claimants.

Keith Dryburgh
Publication date
September 2012
Publication type
Number of pages