Response to OFCOM's consultation on tackling unexpectedly high bills or 'bill shock' in telecommunications . Views sought on why these occur, the impact of these bills, and preventative measures.
Evidence from bureaux across Scotland shows that misleading selling practices, or mis-selling, can cause unexpectedly high bills. The regulations state that providers must ensure that consumers get the information they need at the point of sale. However, bureaux clients report being sold contracts and only discovering on the arrival of their first bill that the tariff they are contracted to is not what they had chosen, and often a lot higher than expected.