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Statement of principles for parcel deliveries

The UK Statement of principles is designed to assist retailers in their policies on the delivery of goods purchased over the internet by individual consumers. It sets out best practice principles as to how retailers can ensure their delivery services meet the needs of their customers. 

This UK-wide statement of principles builds upon the Scottish guidelines launched in November 2013. The principles have arisen following agreement between representatives of both the UK and Scottish Government, online retailers, parcel delivery operators and consumer organisations. They believe that if companies follow the course of action outlined in the principles it would be helpful in ensuring the UK parcels delivery market works in the interests of consumers and business.

Publication date
July 2014
Publication type
Number of pages