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OFT and LBRO consultation on the operation of the BIS Civil Sanctions Pilot

Joint response from Citizens Advice and Citizens Advice Scotland to the The Office of Fair Trading (OFT) and the Local Better Regulation Office (LBRO) consultation on the operation of  the Department for Business, Innovation and Skill (BIS) Civil Sanctions Pilot.

Citizens Advice and Citizens Advice Scotland are pleased to be involved in the monitoring group for the Civil Sanctions Pilot. In particular we share the enthusiasm of the participants for the opportunities the pilot represents for restorative justice. We believe that businesses who breach consumer protection law should compensate those consumers who suffer detriment as a result of that breach. This is particularly important in the case of the Consumer Protection from Unfair Trading Regulations (CPRs) where there is currently no private right to redress for breaches such as pressure selling.

Publication date
February 2011
Publication type
Number of pages