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March 2020 - data from the Scottish Citizens Advice network

Throughout March 2020, the Scottish Citizens Advice network saw substantial changes in the types of advice sought and the ways people accessed that advice as a result of the coronavirus outbreak.

During March 2020, almost 78,000 pieces of advice were provided by bureaux across Scotland. 

Given the substantial shift from face-to-face advice provision to primarily telephone-based advice that has occurred as a result of the pandemic, this figure is a small decrease from the 85,000 pieces of advice provided in February 2020.

Alongside advice given by Citizens Advice Bureaux, there was a substantial increase in the amount of visits to Advice for Scotland, our public advice website, with employment-related advice being the most sought after.

This first publication focuses on employment and benefits.


Publication date
April 2020
Publication type