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Digitally enhanced or digitally disadvantaged?
A discussion paper by Angus Citizens Advice Bureau looking at the Department for Work and Pension's "Digital by Default" strategy. In particular, the paper considers how this works for CAB clients in Angus, many of whom have difficulties with technology.
The report concludes that if the Government is to meet its target of moving 80% of all benefits claimants online, then it must take a multi-dimensional approach that takes into account the needs of the most vulnerable and marginalised members of our society to ensure that they are not offline and left behind.