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Citizens Advice Scotland evidence on complaints handling

Submission to the Public Administration Select Committee inquiry

Citizens Advice Bureaux experience very significant difficulties resolving problems with benefits and tax credits on behalf of clients.  A complaints mechanism is only as good as the system it supports.  Where there is a lack of faith in the system itself, it is likely there will also be a lack of faith in the complaints procedure.

Beth Reid
Publication date
May 2013
Publication type