CAS published the Learning from Testing Times evidence report which looked in detail at the experience of the first year of Universal Credit roll out through citizens advice bureaux feedback. There have been a few welcome changes since then, e.g. removal of the seven day waiting period, which have ameliorated some aspects of the negative impacts. However cases currently being handled by bureaux show a range of issues causing difficulties for clients.
This response focuses on the experiences of Universal Credit claimants and the issues are illustrated in the case reports from CAB advisors. CAS are concerned that as roll out progresses these issues will negatively impact more and more clients, increasing rent arrears and use of foodbanks, and will put further pressure on local authority services and third sector organisations. This is why we are calling for a halt to further roll out until the issues are resolved.