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Privacy and cookies

Your privacy

Information we collect about you

When you interact with Citizens Advice Scotland through this website we sometimes receive or collect personal information about you.

For example, if you register to receive email updates or apply online to be a volunteer, you might tell us who you are, how we can contact you and anything else you think we might like to know about you.

When you use the CAS website, we will use your IP address and cookies to provide certain functionality to you and to better understand how our services are being used. You can read more about our Cookies Policy below.

How we use your information

We will use your information for a number of purposes including the following:

  • To contact you. For example, if you have applied to be a volunteer or requested information about a job vacancy.
  • To provide you with services. For example, to send you a newsletter or a news alert, if you have asked for them.

We will keep your information confidential and we will only use your information within the Scottish CAB Service (for example, we will pass on volunteer applications received through this website to the most relevant citizens advice bureaux). 

Our use of cookies

Cookies are small text files that are placed on your computer by websites that you visit. They are widely used in order to make websites work, or work more efficiently, as well as to provide information to the owners of the site. We don't use cookies to personally identify you; our aim in using them is to be able to make the site better for you.

The table below explains the cookies we use and what each is for.


Changing your browser settings for cookies

You can adjust the settings in your web browser to determine whether sites can set cookies on your computer. If you've visited this website before, there may be previously-set cookies on your computer. You can find out how to delete them from the sites listed below.