Know your rights and responsibilities

Let us help you familiarise yourself with your rights and responsibilities as a patient. 

  • Access: You have the right to access NHS services that are appropriate to your needs.

  • Communication and participation: You have the right to get information about your health and the services available to you. You also have the right to be involved in decisions about your care. 

  • Confidentiality: You have the right for your personal health information to be kept confidential, to know how it is used and how to access it. 

  • Respect: You have the right to be treated as an individual and with dignity and respect, no matter what. 

  • Safety: You have the right to the best care and treatment possible by qualified staff in a safe and clean setting. 

  • Feedback and complaints: You have the right to have a say about your health care and to have any concerns or complaints dealt with in the most appropriate way. 

In 2011 the Patient Rights (Scotland) Act 2011 was passed by the Scottish Parliament. This law requires Scottish Ministers to publish a Charter of Patient Rights and Responsibilities which summarise, the existing rights and responsibilities of patients using the NHS in Scotland, and of people with an interest in their care. 

You can find out more about your rights and responsibilities at                                                                                                                                               

The Patient Charter is published in full on the Scottish Government website

Contact us

Call us on 0800 917 2127