Keeping your information safe when you contact us


We want to make sure that you are provided with the best possible support and services that we can offer. To do this we need to ask you for some information about yourself, and also keep a record of that information. We hold this information both on paper and electronically.

When asking us for advice, please be aware that we will respond to the email address that you give us, and so anyone with access to that email address will be able to see our advice to you. If you are using a work related email address, please remember it may also be subject to monitoring by your employer in line with their own email policy.

Your email will be accessed by management and administration staff at Citizens Advice Scotland and a specialist adviser in a Citizens Advice Bureau.  If appropriate, your email will be forwarded to a specialist adviser in your local area for advice.

The bureau is a member of the Scottish Association of Citizens Advice Bureaux (SACAB) and, to help provide you with the best possible support and services your data may be shared between members of SACAB. By emailing us you are giving consent to the CAB service maintaining a record of your case including any special category data (this means ethnicity, health, political and philosophical beliefs, religion, trade union membership, genetics, mental and physical health, sexual life or gender), and to share data within the Scottish Association of CAB where appropriate. Any sensitive information you give us will only be used for the purpose for which it was provided and will be processed fairly and lawfully in order to help with your enquiry.  Fully anonymised and depersonalised information, such as type of support, location, age group etc., will form part of the SACAB national client profile.

You can read the Patient Advice and Support Service privacy policy here.

Contact us

Call us on 0800 917 2127