How we can help you

Do you want to raise concerns about your NHS treatment?
Do you have comments or feedback that could benefit others with their NHS treatment? 

We can help you do exactly that. 

The Patient Advice and Support Service can: 

  • Help you to give feedback or comments, raise concerns, or make complaints about the treatment you have received from the NHS. 
  • Help you to prepare if the NHS offers a meeting to discuss a complaint or concern.
  • Help you write letters and make phone calls. 
  • Help you access your medical and clinical records. 
  • Help you to understand your options with regard to treatment, care and support

"94% of people fully resolved their issues with the NHS with help from PASS."

What are you looking for from the NHS? 

  • An explanation about what happened? 
  • A review of procedures or policy? 
  • An apology?
  • An improvement on the services provided? 
  • A meeting to discuss your feedback, concern or complaint?
  • Changes to be made so this won't happen to anyone else? 

It is your right to receive support and advice. We can help you look at your options. 

To find out more information on how to make a complaint about the NHS, click here

Information Pack for NHS patients in Scotland

Download the template documents to make a complaint below

Contact us

Call us on 0800 917 2127

Chat with an advisor online