About Us

We are here to ensure you feel listened to, supported, and respected when raising concerns about difficult experiences. We work with the NHS to use your feedback to improve the services the NHS provide. 

The Patient Advice and Support Service (PASS) is delivered by the Citizens Advice Bureaux (CAB) service. It is an independent service here to help you. Anyone who uses the NHS in Scotland can be provided with free and confidential information, advice and support. 

Our PASS team promote an awareness and understanding of the rights and responsibilities of patients and advise those who wish to raise concerns, make a complaint, and give feedback or comments about an NHS treatment. 

In 2021/22, PASS supported 5,032 individuals with 13,345 enquiries.  To see a full overview of the service we provide, download our 2021/22 Annual Report here.

Contact us

Call us on 0800 917 2127