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  1. 17 Aug 2011

    Citizens Advice Scotland have called on the major High Street banks to increase access to basic bank accounts, after it emerged that some banks were restricting the numbers of ATMs that can be used by holders of such accounts.

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  2. 4 Aug 2011

    Consumer scams are the focus for a new Citizens Advice Scotland campaign involving their bureaux network. CEO of CAS Lucy Mcternan explains why: “Some groups of people may be especially vulnerable to scams, older people for example. People can feel deeply ashamed of falling for scams and may be unwilling to admit this by reporting them or seeking help. Trying to sort out the effects of scams can take immense amounts of time and effort by bureaux.”

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  3. 25 May 2011

    Citizens Advice Scotland have said the Office of Fair Trading’s decision to fine the Bank of Scotland for mis-handling of complaints is a victory for consumers, and shows that the banks still have a long way to go to win back public trust.

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  4. 11 May 2011

    Citizens Advice Scotland have responded to figures showing that one in four people are struggling to make ends meet. The figures are published today by moneysupermarket.com.

  5. 10 May 2011

    Citizens Advice Scotland have backed OFCOM’s campaign to gather evidence of how many people are receiving ‘unexpectedly high’ bills for phone and internet services.

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  6. 5 May 2011

    Citizens Advice Scotland says the decision by Lloyds to set aside £3.2bn for repayment of Payment Protection Insurance (PPI) is a sign that the industry knows the recent High Court ruling has to be taken seriously.

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  7. 21 Apr 2011

    Citizens Advice Scotland (CAS) have said today’s report by OFCOM strengthens the recent CAS campaign for action to stop the telecommunications industry ripping off its customers.

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  8. 20 Apr 2011

    Citizens Advice Scotland (CAS) have said today’s landmark High Court court decision against the British Bankers’ Association is a major victory for consumers and for fairness.

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  9. 7 Apr 2011

    Citizens Advice Scotland have said the increases in the minumum wage will barely off-set the rise in the cost of living for many vulnerable people.

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  10. 5 Apr 2011

    Citizens Advice Scotland have shown today that many Scots are being ‘ripped-off in their own homes’ by telephone and internet providers.

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  11. 19 Feb 2011

    Citizens Advice Scotland (CAS) have said that the major High Street banks need to ‘get their act together’ and treat their customers better, following claims today by ‘Consumer Focus’ that less than half of those who make a complaint to their bank are satisfied with the response.

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  12. 24 Jan 2011

    Citizens Advice Scotland (CAS) has welcomed the Scottish government’s new Deposit Protection scheme, saying it will put an end to exploitation of tenants by ‘rogue landlords’.

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  13. 19 Jan 2011

    Scottish MPs will today debate how to force Scotland’s main banks to stop turning away people who need a bank account.

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  14. 14 Oct 2010

    Citizens Advice Scotland (CAS) have responded to the statement made this morning by the government on the future of the consumer landscape.

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