23 Jan 2014
From Thursday 23 January, consumers and small businesses taking out new landline, broadband or mobile contracts should be allowed to exit the contract without penalty if their provider increases the monthly subscription price agreed at the point of sale.
20 Jan 2014
Consumer Futures, the organisation which speaks up for people across post, energy and water, is transferring to the Citizens Advice service in April 2014 - and is seeking your views on its priorities for the coming year.
15 Jan 2014
Citizens Advice Scotland have said that payday loans can wreck peoples lives, and have warned Scots not to use them but to seek fairer credit options instead.
The call comes as new figures from Shelter show that many people use payday loans to pay their rent and mortgage costs.
2 Jan 2014
People looking to get fit, lose weight, meet someone special or take up a new hobby in 2014 should look out for scams and rip-offs, say Citizens Advice Scotland.
The charity says the first few weeks of the year tend to bring an increase in cases of people who have been scammed over their New Years Resolutions. Last January/February for example the CAB network saw more than double the usual number of people reporting problems with slimming services, and a 25% hike in complaints about health clubs and gyms.
19 Dec 2013
Citizens Advice Scotland has today written to all the main party leaders in Scotland, urging them to agree to a new policy of providing all Scottish S1 school pupils with a £10 credit union account.
12 Dec 2013
CAS staff were at the Scottish Parliament this morning to launch our new Christmas poster campaign on payday loans. We were joined by MSPs from all over Scotland – and by a very special guest all the way from Lapland.
12 Dec 2013
A very special visitor was at the Scottish Parliament this morning as MSPs prepared to debate the dangers of payday loans.
Santa Claus himself joined Citizens Advice Scotland staff outside the front of the Parliament at 10.30am to help them launch their new poster campaign. The posters, which will be displayed from today at every CAB in Scotland, are designed to spread the message that payday loans can land people in crisis debt, and that other forms of credit are available.
11 Dec 2013
This week we will be distributing Christmas-themed posters and postcards on issue of payday loans to the Scottish CAB network to put up in offices and hand out to clients.
29 Nov 2013
Citizens Advice Scotland has welcomed the latest moves to bring fair delivery charges to people in rural areas, calling it a classic ‘peoples campaign’.
27 Nov 2013
New figures from the Money Advice Service show that 9m people in the UK are struggling with serious debts, but only 1.5m have sought help from advice agencies.
21 Nov 2013
Many payday lenders in Scotland are breaking the promises they made last year to clean up their act – according to new research published Thursday 21st November by Citizens Advice Scotland.
One year ago this week, the main payday lenders published a voluntary Code of Conduct in which they acknowledged some wrongdoing in the industry, and set out a number of cast-iron guarantees to improve their operations so they offered fair and responsible lending in future. CAS has been asking payday loan clients all year to report their experiences, and in our report card today we can show that lenders have in fact broken most of the pledges in their own code.
14 Nov 2013
The charity StepChange has revealed figures today (Thursday 14th November) showing that Scotland ‘leads the UK’ in the numbers of people in debt to payday lenders.
8 Nov 2013
A Scottish Citizens Advice Bureau is to use the beautiful game as a way of helping people beat the misery of payday loan debts.
Payday lenders told Parliament yesterday that their services do not lead people into financial problems. The CAB service begs to differ, pointing out that over 100 Scots a week contact their CAB because they are in crisis debt to a payday lender – that’s a third higher than the number this time last year.
5 Nov 2013
Citizens Advice Scotland have said that payday lenders are destroying the lives of thousands of people in Scotland.
Leading Payday Loans companies gave evidence to the House of Commons this morning, and defended their business by saying only ‘2 or 3 per cent’ of their customers got into financial difficulty.
4 Nov 2013
Scots are spending over £600,000 a week on Used Cars which are faulty – according to new evidence from Citizens AdviceScotland.
The charity reveals today (Monday 4th November) that nearly 100 Scots contact its special consumer helpline every week after being ripped off by irresponsible Used Car dealers. In one out of every 10 of these cases, the car is un-safe to drive. The figures are part of the ‘Check it, don’t regret it’ campaign launched today by the CAB service UK-wide for National Consumer Week.
16 Oct 2013
Citizens Advice Scotland fear that official figures showing the numbers of people using foodbanks are only the tip of the iceberg, and that the problem is much bigger under the surface.
The CAS statement comes on World Food Day (Wednesday 16th Oct) as the Trussell Trust reveals that 350,000 people across the UK had to use its foodbanks in the last 6 months.
10 Oct 2013
Citizens Advice Scotland have said today’s increase in SSE energy bills will hit consumers hard, and is difficult to reconcile with the company’s recent rise in profits.
7 Oct 2013
Citizens Advice Scotland (CAS) have urged people to make use of the various schemes that exist to help those who are struggling to pay their fuel bills.
A new hotline* is being launched today by the Scottish government, to set out for people the different schemes that are available to help them meet their bills and save energy (0808 808 2282). CAS also has a phone-line offering similar advice on fuel bills and also on other consumer issues (03454 04 05 06).
3 Oct 2013
Citizens Advice Scotland have backed the Financial Conduct Authority (FCA) in its latest plans to regulate the Payday Loans industry, saying it’s ‘a good step in the right direction’, but have also said more action is needed to protect people from crisis debt to payday lenders.
2 Oct 2013
Citizens Advice Scotland have urged the UK government to re-think its welfare reforms, as figures reveal that around half a million Scots had to borrow money this summer to pay for food.
The Debt Advisory Centre Scotland (DACS) has published figures showing that 1 in 10 Scots (530,000 people) had to get a ‘food loan’ in July. The figure was twice as high for young Scots (aged 18-24).