19 Sep 2013
Citizens Advice Scotland (CAS) has welcomed the news that the Office of Fair Trading is recommending a series of reforms to the pensions industry.
13 Sep 2013
Citizens Advice Scotland (CAS) have urged MPs to back a bill today in Westminster today which is aimed at cracking down on companies who impose unfair charges on delivery to Scottish postcodes.
CAS published a report on this issue last year which found that 1million Scots live in areas which are exploited by companies who charge excessive fees, and whose websites give inaccurate or misleading information about their delivery charges.
11 Sep 2013
Support for new Police Scotland Beat Bogus Callers push
Citizens Advice Scotland has welcomed the launch of a new Police Scotland campaign aimed at raising awareness of doorstep crime. Members of the CAS Community Action Team (CAT) attended Monday's launch in Livingston. The Beat Bogus Callers campaign will use radio adverts, booklets and posters to advise people against opening their doors to unexpected callers, and offering advice on what they should do if they become suspicious.
9 Sep 2013
Citizens Advice Scotland is urging MPs of all parties to back a new bill in Parliament which aims to tackle the problem of unfair delivery charges in rural Scotland.
The bill is being brought by West Aberdeenshire MP Sir Robert Smith, and will be debated at Westminster this Friday. Sir Robert is launching a campaign and petition on the issue today (Monday 9th September) at Westhill CAB in his constituency. This follows intensive campaigning on this issue by the Scottish CAB service over the last few years.
5 Aug 2013
The Citizens Advice service across the UK urges payday loan customers to fight back against unscrupulous lenders.
Three in four payday borrowers who got advice from the Citizens Advice consumer service had been treated unfairly by their lender and could have grounds for an official complaint to the Financial Ombudsman Service, says the national charity.
2 Jul 2013
New figures published today show that one in five families in the UK can’t afford to feed their children. The research has been published jointly by Fareshare, the Trussell Trust and Tescos.
27 Jun 2013
Citizens Advice Scotland have backed the OFT’s decision to refer the payday loans industry to the Competition Commission, over concerns about how the industry works.
27 May 2013
Citizens Advice Scotland want to hear from Scots who have been treated unfairly by payday loan companies in the last 6 months. As CAB colleagues in England and Wales today publish the findings of a survey of payday loan customers there, CAS is extending the Scottish version of the survey to allow more Scots to come forward and report their negative experiences. The survey is at http://www.surveymonkey.com/r/ScotlandPDLs .
15 May 2013
On 14 May, CAS released Offline and Left Behind: Digital exclusion amongst Scotland's CAB clients. The report shows that over three quarters of clients with benefit issues say they will struggle with the UK Government's move to 'digital by default' - moving people on to applying for benefits online only - with the UK Government having a target of 80% of applicants doing so. A total of 76% of CAB clients said they would struggle to apply for a benefit online including 39% who said they could not apply online at all and so are at risk of losing their only source of income as a result.
14 May 2013
Over three quarters of Scottish benefit claimants say they will struggle with new rules forcing them to apply for their benefits online, and so may lose their only source of income as a result.
1 May 2013
Citizens Advice Scotland are urging Scots to join the fight against scams and fraudsters, as a new UK-wide campaign gets underway.
15 Feb 2013
The government’s policy of forcing people to apply online for jobs and benefits is causing huge challenges for those who don’t have internet skills or access, according to a new report by Citizens Advice Scotland (CAS).
19 Dec 2012
Over 1 million Scots are being ‘routinely ripped off’ by unfair delivery charges because of where they live, according to new evidence published today by Citizens Advice Scotland.
26 Nov 2012
The Scottish CAB service is today launching a campaign to make sure people don’t fall victim to crisis debt through payday loans.
9 Nov 2012
It’s National Consumer Week 12th to 19th November and Citizens Advice Scotland are working with other consumer bodies to highlight the issue of scams.
22 Oct 2012
Big Energy Saving Week is a major public information campaign, showing how people can take steps to cut their energy bills this winter. For more information, drop into your local Citizens Advice Bureau or check out the website www.bigenergysavingweek.org.uk Many bureaux are running special information events during the week and the website has an interactive map with details of timings and venues.
25 Jun 2012
Citizens Advice Scotland (CAS) have urged Scots to beware companies who buy their ‘unwanted’ gold, after receiving evidence that some of these traders are exploiting customers.
11 Apr 2012
The UK Government has announced new proposals to officially make the Scottish CAB Service a champion for consumer information, advice, education and advocacy – in addition to its current role as a provider of free, impartial and confidential advice.
25 Jan 2012
Citizens Advice Scotland have now received over 3,000 messages from Scots who are furious at the unfair delivery charges applied to people in rural areas.
16 Jan 2012
35% of people in Scotland are worried they can’t afford their next fuel bill and one in two say energy bills will put a strain on their finances this year, according to new figures released today from Citizens Advice Scotland at the start of its Big Energy Week which will help people save money on their fuel bills.