11 Nov 2014
Citizens Advice Scotland has welcomed the news that the Financial Conduct Authority is to cap interest rates for payday lending. But CAS has also said that more needs to be done to protect consumers from excessive payday loan charges.
16 Oct 2014
Unscrupulous car parking operators, including those operating on behalf on major supermarkets and shopping centres, are in the sights of Citizens Advice Scotland. Their new ‘It’s Not Fine’ campaign aims to highlight bad practice and empower consumers to fight back.
6 Oct 2014
Last year the Scottish CAB service recorded a 79% increase in the numbers of cases related to household fuel bills.
1 Aug 2014
People who stand up to costly broadband cancellation charges are seeing their fees passed to debt collectors, finds Citizens Advice and Citizens Advice Scotland.
31 Jul 2014
A campaign to end unfair and unclear charges on deliveries to rural areas, with its roots in Skye and Lochalsh CAB, has won support from the UK Government. Jo Swinson, Consumer Affairs Minister and MP for East Dunbartonshire, will launch the UK-wide statement of principles for parcel deliveries, based upon a document first drawn up by CAS, the Scottish Government and the Scottish Retail Consortium, on Thursday 31st July in Glasgow.
24 Jun 2014
Bereaved Scots are finding it hard to pay the growing costs of burying their loves ones, according to new research published today by Citizens Advice Scotland.
The average cost of a simple funeral in Scotland today is £3,240 - an increase of 7% year on year since 2004. And this rise has occurred against a background of falling household incomes and a cut in the emergency assistance that people can claim for funerals, leaving some families unable to bury their deceased at all.
29 May 2014
The number of Scots falling victim to financial rip-offs is increasing dramatically, according to new figures published Thursday 29th May by Citizens Advice Scotland.
22 May 2014
Citizens Advice Scotland have said Royal Mail must maintain the ‘Universal Service Obligation’ *(USO), which protects delivery services for people in remote and rural areas.
Royal Mail have today said that increased competition in the industry is reducing its profits, and warned that this might put the USO at risk.
1 May 2014
Citizens Advice Scotland, the Trading Standards Institute and Police Scotland are launching Scams Awareness Month in conjunction with partners across the UK, as 31 people in Scotland report bogus selling to the Citizens Advice helpline every week. Anyone is susceptible to a scam, with an estimated 3million people falling victim in the UK every year, but there are clear steps you can take to fight back and stamp-out swindlers.
1 May 2014
Thursday May 1st sees the launch of this year's Scams Awareness Month (SAM 2014). SAM 2014 is about the fight-back against scammers - giving consumers the information, skills and confidence to spot and stop scams
Throughout May, local information events are taking place across the CAB network in Scotland.
8 Apr 2014
15,000 Scottish businesses hit by unfair delivery charges
Citizens Advice Scotland have today published new research showing the impact of unfair delivery charges on Scottish businesses.
7 Apr 2014
A change is as good as a rest, they say – so last week we tried something new.
31 Mar 2014
Consumer problems like rip-offs, shoddy work and dodgy goods are putting £2.6 million of Scots’ money on the line each week – more than £133 million each year – new figures from Citizens Advice Scotland show.
26 Mar 2014
Dumfries and Galloway Citizens Advice Service's (D&GCAS) link-up with a local football club is off to a flying start.
D&GCAS announced their partnership with Annan Athletic a few weeks back, the first between a Scottish Football League club and the service as the BBC reported. The two organisations will work together on various public projects, with the first launching last Saturday at the League Two club's Galabank stadium.
24 Mar 2014
Last year, Citizens Advice Scotland’s services helped people solve hundreds of thousands of consumer problems. But even we were surprised to learn that one of those issues was a broken bull.
3 Mar 2014
Citizens Advice Scotland has welcomed Fergus Ewing’s statement today encouraging major retailers not to charge excessive delivery fees to rural areas.
The minister’s comments come as CAS announces that exactly 200 Scottish businesses have already responded to their special survey on the issue, just a week after it was launched.
26 Feb 2014
Citizens Advice Scotland has backed the energy regulator OFGEM’s demand that the ‘big six’ energy companies trade fairly with small energy suppliers.
24 Feb 2014
Businesses in Scotland are being hit hard by the 'postcode penalty' of high delivery charges – with a new project to assess the scale of the problem announced today by Citizens Advice Scotland.
Over the last three years CAS have been highlighting the impact of this problem on individual consumers. But it also hurts the business community. So today we are launching a special online survey that is just for businesses in Scotland, allowing them to have their say so we can assess the extent of the problem.
10 Feb 2014
Citizens Advice Scotland have welcomed news that that more people are complaining about poor customer services. e.g. in areas like energy, retail, internet and transport.
The British Ombudsman Service has published figures today (Monday 10th February) showing that 38million consumers across Britain last year made a complaint about a service or product. This amounts to a complaint every 1.2 seconds.
4 Feb 2014
Activities across Scotland last week marked Big Energy Saving Week (BESW).