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  1. 16 Jun 2016

    Consumers across Scotland are facing challenges every day in just getting from A to B using local bus services, according to new research by 16 Scottish Citizens Advice Bureaux and Citizens Advice Scotland.

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  2. 27 May 2016

    A third of CAB clients find themselves digitally excluded, according to new research.

  3. 17 May 2016

    CAS visit Island Post Offices

  4. 18 Apr 2016

    It seems like purchasing very nearly anything these days requires one to submit to extensive terms and conditions (T&Cs).  If you’re anything like me when presented with screeds of small print, at best you may make an attempt to skim the agreement until you lose the will to navigate through the baffling legalese (which usually occurs after the first sentence) or simply give up after your eyes get tired of squinting.  Most of the time, I avoid this altogether by quickly acquiescing to T&Cs with a swift click of the mouse or hasty signature, hoping I’ve not consented to anything ethically or economically dubious.

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  5. 30 Mar 2016

    Social policy researchers from Perth and Stirling bureaux have published a report following a collaborative study of funeral costs in Perth & Kinross and Stirling Districts. The report outlines a mixed method research study which set out to explore the causes of increasing funeral costs locally, to identify weaknesses in existing protocols and support systems pertaining to funerals, and to make recommendations for change.

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  6. 11 Mar 2016

    15 March 2016, 10.30am - 2pm, MacDonald Holyrood Hotel, Edinburgh

    Citizens Advice Scotland’s Consumer Futures’ non-domestic water market event will be of interest to all charities which have been affected by issues relating to the billing and collection of water charges, including debt recovery practice.

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  7. 10 Mar 2016

    Citizens Advice Scotland has welcomed today’s announcement by the Competition and Markets Authority (CMA) on the energy market, but has said more must be done to make sure the changes help vulnerable consumers.

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  8. 8 Mar 2016

    Many online companies are using ‘dodgy tactics’ to lure people into subscriptions they don’t want. That’s the finding of a new report by the Citizens Advice service.

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  9. 3 Feb 2016

    A new report on funeral poverty by CAS has found funeral director and local authority costs should be more consistent and bereavement support more widely available.

  10. Citizens Advice Scotland and the Scottish Flooding Forum are inviting anyone who has been affected by flooding to participate in a short survey. We are keen to find out if flooding issues have affected the cost of your property insurance, and how. 

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  11. Hundreds of thousands of Scottish consumers are in debt to their local Council for unpaid water and sewerage bills - according to a new report today by Citizens Advice
    Scotland.

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  12. 8 Oct 2015

    Citizens Advice Scotland has welcomed the Scottish Government’s new Private Housing (Tenancies) Bill, describing it as good news for tenants and landlords alike. 

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  13. 8 Sep 2015

    A new report published today (Tuesday) reveals that a million consumers in rural Scotland are still being hit by unfair delivery charges. The report is the latest in a long campaign by Citizens Advice Scotland (CAS), and comes on the day that MPs are due to debate the issue in the House of Commons.

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  14. 29 Jul 2015

    Following a consultation period and subsequent report, the final report and accompanying codes illustrating the recommendations for changes to the Consumer Codes has now been published here.

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  15. 20 Jul 2015

    People who are charged unfairly by private car parks have grounds for legal challenge - according to a new legal opinion obtained by Citizens Advice Scotland (CAS), and published today.

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  16. 17 Jul 2015

    Citizens Advice Scotland has commented on the resignation of Martin Wheatley as head of the Financial Conduct Authority (FCA).

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  17. 15 Jul 2015

    Thousands of consumers lose out every year to subscription traps online which pretend to be free product trials, typically slimming pills and beauty products, to dupe people out of their bank details.

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  18. 8 Jul 2015

    Scams Awareness Month kicked off last week hosted by Nairn Citizens Advice Bureau. The staff and volunteers at Nairn CAB pulled out all the stops with their outdoor event on the high street in Nairn.

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  19. 7 Jul 2015

    Citizens Advice Scotland has called on energy suppliers to act now to reduce customers’ bills in light of the Competition and Markets Authority report on competition in the energy market

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  20. 2 Jul 2015

    Phone, online, postal or doorstep. The young, the old and the in-between. Scams come in all shapes and sizes, and affect everyone. Launching in Scotland on Thursday July 2nd, Scams Awareness Month 2015 (SAM 2015) is part of the fightback.

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