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  1. 7 Dec 2016

    The Consumer Futures Unit is holding a Rural Futures conference on Wednesday 1st February 2017 at the Hilton Grosvenor Hotel in central Edinburgh.

  2. 28 Nov 2016

    Gable Insurance AG has gone into liquidation meaning all policies will be invalid from 16th December 2016. It is estimated there are 12,000 motor insurance policies that will be cancelled and consumers must take action to avoid breaking the law.

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  3. 17 Oct 2016

    The Scottish Government Home Energy Efficiency Programmes (HEEPS) include loans to owner occupiers and private sector landlords in Scotland who want to improve the energy efficiency rating of their property. A HEEPS loan is interest free. There is currently a special offer for eligible applicants to receive a grant of 25% of their quoted costs. 

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  4. 15 Sep 2016

    Families across Scotland are still being hit with rising funeral costs, according to a new report published by Citizens Advice Scotland. 

  5. 31 Aug 2016

    Author: Patrick Hogan, CAS Policy Officer

    I wonder if we can, for a moment, cast our minds back to the year 1973.

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  6. 31 Aug 2016

    People on lower incomes pay more than average costs for basic goods and services, according to new research published today by Citizens Advice Scotland.

  7. 4 Jul 2016

    Author: Fraser Sutherland, CAS Policy Officer

    When saving money we all want to get a decent interest rate. What if I told you I knew a secret opportunity to invest in a new government backed forestry land protection scheme that guaranteed you a 20% return on your investment in just a year? Or a new way to put your pension savings to good use with a 100% risk free guaranteed stock exchange fund? Sounds good don’t they? The truth is they don’t exist and neither do the thousands of fake investments being pushed at Scots every year.

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  8. 24 Jun 2016

    The Competition and Markets Authority has today (Friday) published the final report of its two-year Energy Markets Investigation, articulating issues around ensuring that the market works for all consumers fairly, transparency, and competitiveness in the market.

  9. 16 Jun 2016

    Author: Fraser Sutherland, CAS Policy Officer

    How true is the old saying you wait half an hour for a bus and then three turn up at once? Well if you speak to consumers in large parts of rural and remote Scotland you find there often is only one bus a day never mind three.

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  10. 16 Jun 2016

    Consumers across Scotland are facing challenges every day in just getting from A to B using local bus services, according to new research by 16 Scottish Citizens Advice Bureaux and Citizens Advice Scotland.

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  11. 27 May 2016

    A third of CAB clients find themselves digitally excluded, according to new research.

  12. 17 May 2016

    CAS visit Island Post Offices

  13. 18 Apr 2016

    It seems like purchasing very nearly anything these days requires one to submit to extensive terms and conditions (T&Cs).  If you’re anything like me when presented with screeds of small print, at best you may make an attempt to skim the agreement until you lose the will to navigate through the baffling legalese (which usually occurs after the first sentence) or simply give up after your eyes get tired of squinting.  Most of the time, I avoid this altogether by quickly acquiescing to T&Cs with a swift click of the mouse or hasty signature, hoping I’ve not consented to anything ethically or economically dubious.

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  14. 30 Mar 2016

    Social policy researchers from Perth and Stirling bureaux have published a report following a collaborative study of funeral costs in Perth & Kinross and Stirling Districts. The report outlines a mixed method research study which set out to explore the causes of increasing funeral costs locally, to identify weaknesses in existing protocols and support systems pertaining to funerals, and to make recommendations for change.

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  15. 11 Mar 2016

    15 March 2016, 10.30am - 2pm, MacDonald Holyrood Hotel, Edinburgh

    Citizens Advice Scotland’s Consumer Futures’ non-domestic water market event will be of interest to all charities which have been affected by issues relating to the billing and collection of water charges, including debt recovery practice.

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  16. 10 Mar 2016

    Citizens Advice Scotland has welcomed today’s announcement by the Competition and Markets Authority (CMA) on the energy market, but has said more must be done to make sure the changes help vulnerable consumers.

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  17. 8 Mar 2016

    Many online companies are using ‘dodgy tactics’ to lure people into subscriptions they don’t want. That’s the finding of a new report by the Citizens Advice service.

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  18. 3 Feb 2016

    A new report on funeral poverty by CAS has found funeral director and local authority costs should be more consistent and bereavement support more widely available.

  19. Citizens Advice Scotland and the Scottish Flooding Forum are inviting anyone who has been affected by flooding to participate in a short survey. We are keen to find out if flooding issues have affected the cost of your property insurance, and how. 

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  20. Hundreds of thousands of Scottish consumers are in debt to their local Council for unpaid water and sewerage bills - according to a new report today by Citizens Advice
    Scotland.

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