19 May 2020
Citizens Advice Scotland has called for action to help consumers who have been unable to get refunds for cancelled flights, holidays and events during the Covid-19 crisis.
13 May 2020
by Aoife Deery, CAS Energy policy team.
NB This column was first published in the Herald newspaper on 13 May 2020.
6 May 2020
Citizens Advice Scotland has welcomed the Scottish Parliament’s decision to pass the Consumer Scotland Bill.
1 May 2020
Citizens Advice Scotland has welcomed an agreement announced today by the Association for Decentralised Energy and Heat Network suppliers across the UK, to protect their customers during the COVID-19 crisis.
29 Apr 2020
by Gail Walker, Water policy manager at CAS.
NB This article was first published in the Herald newspaper on 29 April 2020.
22 Apr 2020
by Greg Thomas, CAS policy officer
NB This article was first published in the Herald newspaper on 22 April 2020.
5 Mar 2020
Responding to the news that Flybe has gone into administration, Citizens Advice Scotland Chief Executive Derek Mitchell said,
21 Feb 2020
By Rory Mair CBE, Chair of Citizens Advice Scotland
This column first appeared in the Herald on 21 February 2020.
2 Feb 2020
Citizens Advice Scotland has welcomed the Scottish Government’s announcement of more support for people facing funeral poverty.
30 Jan 2020
Citizens Advice Scotland is today publishing a new guide for how organisations can take the public with them when planning new building developments or other activities.
5 Dec 2019
As people across Scotland use delivery companies for their Christmas shopping, Citizens Advice Scotland is calling on post and parcel companies to improve their processes for dealing with consumer complaints.
25 Nov 2019
Citizens Advice Scotland has called for phone, broadband and pay-TV providers to recognise that vulnerable consumers need extra support in accessing these services.
12 Nov 2019
National Consumer Week is a yearly campaign which aims to raise people's awareness of specific consumer issues.
29 Oct 2019
Citizens Advice Scotland (CAS) has today warned that car owners in Scotland could be getting an unfair deal from private parking companies due to a loophole created by two different laws passed by Holyrood and Westminster.
25 Oct 2019
Citizens Advice Scotland has welcomed a new £1bn plan by the UK's four main mobile phone companies (EE, O2, Three and Vodafone) to banish so-called "not-spots" - areas of poor network coverage in rural areas.
18 Oct 2019
by Gillian Fyfe, CAS spokesperson for strong communities
This article appeared in the Scotsman on 18 October 2019
15 Oct 2019
Citizens Advice Scotland has today welcomed steps by the Financial Conduct Authority (FCA) to ban the way some car dealers receive commission linked to the interest rate consumers pay.
11 Oct 2019
Citizens Advice Scotland has responded to news that the holiday company Flylolo has cancelled a number of flights from Glasgow Airport, leaving around 900 passengers stranded.
10 Oct 2019
by Dr Jamie Stewart,
Energy spokesperson for Citizens Advice Scotland
This article was originally published in The Herald on 9 October 2019.
7 Oct 2019
Citizens Advice Scotland (CAS) has responded to news that the Civil Aviation Authority’s (CAA) website, which opened today to help Thomas Cook customers get refunds, is experiencing technical problems.