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  1. 11 Apr 2012

    The UK Government has announced new proposals to officially make the Scottish CAB Service a champion for consumer information, advice, education and advocacy – in addition to its current role as a provider of free, impartial and confidential advice.  

  2. 25 Jan 2012

    Citizens Advice Scotland have now received over 3,000 messages from Scots who are furious at the unfair delivery charges applied to people in rural areas.

  3. 16 Jan 2012

    35% of people in Scotland are worried they can’t afford their next fuel bill and one in two say energy bills will put a strain on their finances this year, according to new figures released today from Citizens Advice Scotland at the start of its Big Energy Week which will help people save money on their fuel bills.

  4. 19 Dec 2011

    500 New Responses in Just 5 Hours as Survey Re-Opens!

  5. 19 Dec 2011

    Thousands of people in rural Scotland are being charged ‘rip-off’ prices for delivery when they buy goods online, according to new research from Citizens Advice Scotland.

  6. 5 Dec 2011

    Rising fuel bills are crippling household finances and people are looking for ways to save money on their energy bills.

  7. 21 Nov 2011

    Citizens Advice Scotland are urging Scots to be ‘savvy shoppers’ this Christmas, and have published 12 Tips for people to bear in mind as they hit the High Streets (or the mouse-button!)

  8. 24 Oct 2011

    Almost half of Scots have been targeted by fraudsters hoping to trick them out of their money, according to a report published today by Citizens Advice Scotland. But only 5% of these scams are ever reported, which gives the fraudsters the confidence to continue conning others.

  9. 13 Oct 2011

    Citizens Advice Scotland have endorsed the findings of a survey published today by Oxfam which shows that many Scots are struggling to cope with rising food bills.

  10. 13 Oct 2011

    Citizens Advice Scotland have said energy suppliers must ensure they always give accurate information to customers over tariffs.

  11. 5 Sep 2011

    Citizens Advice Scotland have called on the High Street banks in Scotland to state they will not restrict their ‘basic bank account’ holders from using ATMs of other banks.

  12. 18 Aug 2011

    The Scottish CAB network is providing free, unbiased financial advice on behalf of the Money Advice Service.

  13. 17 Aug 2011

    Citizens Advice Scotland have called on the major High Street banks to increase access to basic bank accounts, after it emerged that some banks were restricting the numbers of ATMs that can be used by holders of such accounts.

  14. 4 Aug 2011

    Consumer scams are the focus for a new Citizens Advice Scotland campaign involving their bureaux network. CEO of CAS Lucy Mcternan explains why: “Some groups of people may be especially vulnerable to scams, older people for example. People can feel deeply ashamed of falling for scams and may be unwilling to admit this by reporting them or seeking help. Trying to sort out the effects of scams can take immense amounts of time and effort by bureaux.”

  15. 25 May 2011

    Citizens Advice Scotland have said the Office of Fair Trading’s decision to fine the Bank of Scotland for mis-handling of complaints is a victory for consumers, and shows that the banks still have a long way to go to win back public trust.

  16. 11 May 2011

    Citizens Advice Scotland have responded to figures showing that one in four people are struggling to make ends meet. The figures are published today by

  17. 10 May 2011

    Citizens Advice Scotland have backed OFCOM’s campaign to gather evidence of how many people are receiving ‘unexpectedly high’ bills for phone and internet services.

  18. 5 May 2011

    Citizens Advice Scotland says the decision by Lloyds to set aside £3.2bn for repayment of Payment Protection Insurance (PPI) is a sign that the industry knows the recent High Court ruling has to be taken seriously.

  19. 21 Apr 2011

    Citizens Advice Scotland (CAS) have said today’s report by OFCOM strengthens the recent CAS campaign for action to stop the telecommunications industry ripping off its customers.

  20. 20 Apr 2011

    Citizens Advice Scotland (CAS) have said today’s landmark High Court court decision against the British Bankers’ Association is a major victory for consumers and for fairness.



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