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  1. 5 Dec 2019

    As people across Scotland use delivery companies for their Christmas shopping, Citizens Advice Scotland is calling on post and parcel companies to improve their processes for dealing with consumer complaints.

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  2. 25 Nov 2019

    Citizens Advice Scotland has called for phone, broadband and pay-TV providers to recognise that vulnerable consumers need extra support in accessing these services.

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  3. 12 Nov 2019

    National Consumer Week is a yearly campaign which aims to raise people's awareness of specific consumer issues. 

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  4. 29 Oct 2019

    Citizens Advice Scotland (CAS) has today warned that car owners in Scotland could be getting an unfair deal from private parking companies due to a loophole created by two different laws passed by Holyrood and Westminster.

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  5. 25 Oct 2019

    Citizens Advice Scotland has welcomed a new £1bn plan by the UK's four main mobile phone companies (EE, O2, Three and Vodafone) to banish so-called "not-spots" - areas of poor network coverage in rural areas.

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  6. 18 Oct 2019

    by Gillian Fyfe, CAS spokesperson for strong communities

    This article appeared in the Scotsman on 18 October 2019

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  7. 15 Oct 2019

    Citizens Advice Scotland has today welcomed steps by the Financial Conduct Authority (FCA) to ban the way some car dealers receive commission linked to the interest rate consumers pay.

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  8. 11 Oct 2019

    Citizens Advice Scotland has responded to news that the holiday company Flylolo has cancelled a number of flights from Glasgow Airport, leaving around 900 passengers stranded.

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  9. 10 Oct 2019

    by Dr Jamie Stewart,

    Energy spokesperson for Citizens Advice Scotland

     

    This article was originally published in The Herald on 9 October 2019.

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  10. 7 Oct 2019

    Citizens Advice Scotland (CAS) has responded to news that the Civil Aviation Authority’s (CAA) website, which opened today to help Thomas Cook customers get refunds, is experiencing technical problems.

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  11. 25 Sep 2019

    Citizens Advice Scotland has today urged MSPs to ensure that progress towards tackling climate change does not put more burden on those least able to cope.   

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  12. 23 Sep 2019

    Many holidaymakers affected by the collapse of Thomas Cook are protected under the Atol scheme, Citizens Advice Scotland (CAS) said today.

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  13. 3 Sep 2019

    Responding to the announcement today of the Programme for Government, Citizens Advice Scotland’s Head of Energy policy Dr Jamie Stewart said:

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  14. 2 Sep 2019

    Citizens Advice Scotland is today (Monday) launching its latest effort to help consumers beat online scammers.

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  15. 19 Jul 2019

    Citizens Advice Scotland has welcomed the report ‘Future for all’ which is published today by Citizens Advice (England and Wales) which argues that the rapidly-changing energy market across the UK means there is a need for new measures to protect consumers.

  16. 16 Jul 2019

    Citizens Advice Scotland has welcomed the announcement of new funding to help in the fight against scams, as a new partnership is unveiled today between the UK’s Citizens Advice network, Facebook and Money-saving expert, Martin Lewis.

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  17. 12 Jul 2019

    Citizens Advice Scotland has responded to the publication of a report by the House of Commons Public Accounts Committee which highlights deficiencies in consumer regulations.

  18. 18 Jun 2019

    Figures released today by Citizens Advice Scotland show that there is a wide disparity in the sense of shame people feel about falling for a scam, depending on how old they are.

  19. 17 Jun 2019

    CAS has responded to today's report by the Royal Society of Edinburgh about the future of the energy sector in Scotland.

  20. 11 Jun 2019

    Citizens Advice Scotland has welcomed the news that the Scottish government is to provide new help for people who use private water supplies.

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