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  1. 7 Jun 2016

    Author - Rob Gowans, CAS Policy Officer

    It’s been a long wait for Universal Credit to arrive. Much has been written about its delayed arrival, IT gremlins and various projections about winners and losers from the new system. Finally, with Universal Credit now live across Scotland, we’re able to see how it works for people who claim it – and there’s a number of practical challenges that need to be addressed.

  2. 7 Jun 2016

    The UK Government’s much-heralded change to the social security system contains a number of inherent flaws which are causing serious problems for people in need, according to a detailed new report from Citizens Advice Scotland.

  3. 27 May 2016

    A third of CAB clients find themselves digitally excluded, according to new research.

  4. 27 Apr 2016

    Author - Rhiannon Sims, Policy Officer

    Today, the Joseph Rowntree Foundation has published the first comprehensive study into destitution in the UK and has revealed that 1.25 million people, including over 300,000 children, were destitute in 2015. These figures are an alarming warning that more needs to be done to prevent people from experiencing periods of no income, and to provide adequate support when people are faced with a crisis. 

  5. 14 Mar 2016

    The following changes to PIP were cancelled on 21st March after being announced by the UK Govt as part of the 2016 Budget. 

    Stephen Crabb, the new Work and Pensions Secretary confirmed cancellation of the changes on Tuesday.

  6. 10 Dec 2015

    Holyrood Must Use New Powers To Create Fairer Welfare System

    Over a third of benefit claimants surveyed by Citizens Advice Scotland (CAS) in the last few months say they are ‘unable to get by’ on the income they receive, and regularly need the help of family, friends or foodbanks.

    The figures are published today (Thursday) as CAS sets out its vision of how Scotland’s new social security system should work, after the devolution of significant new powers through the Scotland Bill.

  7. 25 Nov 2015

    The Chancellor of the Exchequer has announced the UK Government’s Spending Review and Autumn Statement. It contains a number of changes to social security benefits. As has been widely reported, previously announced cuts to tax credits have been reversed (although not in their entirety), but the equivalent changes in Universal Credit remain. The Chancellor also announced changes to Housing Benefit, JSA and ESA.

  8. 25 Nov 2015

    Citizens Advice Scotland have responded to George Osborne's Autumn Statement

  9. 4 Nov 2015

    Citizens Advice Scotland has welcomed a report from the House of Commons Public Accounts Committee that calls on HMRC to produce a detailed plan setting out how and when it will provide an acceptable standard of customer service. In the first half of 2015, HMRC answered only 50% of the calls received by its contact centres.

  10. 22 Oct 2015

    Citizens Advice Scotland has welcomed Ian Duncan Smith’s announcement that benefit claimants will receive a ‘yellow card’ warning before having their benefits sanctioned. However the charity believes there are still many other flaws in the sanctions system, that it pushes many people into poverty, and that it still needs to be fully reviewed.

  11. 1 Sep 2015

    Citizens Advice Scotland has welcomed some of the measures in today’s Legislative Programme, highlighting in particular three areas on which the charity has been specifically lobbying Ministers over the last few years.

  12. 21 Aug 2015

    Scotland’s workforce are caught in a cruel trap of low incomes and poor working conditions, according to new evidence published today (Friday) by Citizens Advice Scotland.

    In a report to the Scottish Parliament’s Economy, Energy and Tourism committee, CAS reveals that the numbers of employment cases seen by Scottish CABs has risen by 12% in the last four years, and is now at its highest level ever. The most common cases include low pay, with-held wages, as well as unfair dismissal, bullying, exploitation, racism and discrimination.

  13. 19 Aug 2015

    Central Borders CAB, Peebles CAB and Roxburgh & Berwickshire CAB have launched a survival guide and pack to support people in the Borders faced with a crisis situation.

  14. 8 Jul 2015

    Citizens Advice Scotland have said the welfare cuts in today’s Budget will impact most sharply on those who are least able to cope, and that more people may be forced into poverty and foodbanks as a result.

  15. 22 Jun 2015

    Citizens Advice Scotland has expressed concern about the impact of further welfare cuts, following the Prime Minister’s speech today.

  16. 18 Jun 2015

    The Welfare Reform Committee met last week following visits by committee members to citizens advice bureaux across Scotland. The purpose of the visits was to learn about the work of bureaux and what issues clients present with, by listening to their experiences and sitting in on welfare benefit advice sessions.

  17. 30 Apr 2015

    CAS has submitted evidence to the Welfare Reform Committee's inquiry on women and welfare reform. This submission is based on a comprehensive analysis of client profile data from people who visited citizens advice bureaux in Scotland over a one month period (November 2014). It also based on evidence and case studies from bureaux which show the impact that different welfare reforms have had so far for people in Scotland.

  18. 10 Apr 2015

    Following an increase in the number of clients coming into the CAB with problems accessing medical evidence to support benefit applications, reconsiderations and appeals, the Stirling Social Policy Team decided to research the issue further.

  19. 24 Mar 2015

    Citizens Advice Scotland has backed the call by the UK Parliament’s Work and Pensions Committee today (Tuesday) for a full independent review of benefit sanctions. 

  20. 13 Mar 2015

    More than half of Scots who claim disability benefit will lose money in the latest shake-up to the benefits system, while many are experiencing great hardship and distress due to delays in the assessment process. That’s according to new evidence published today by Citizens Advice Scotland.

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