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  1. 19 Feb 2011

    Citizens Advice Scotland (CAS) have said that the major High Street banks need to ‘get their act together’ and treat their customers better, following claims today by ‘Consumer Focus’ that less than half of those who make a complaint to their bank are satisfied with the response.

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  2. 19 Jan 2011

    Scottish MPs will today debate how to force Scotland’s main banks to stop turning away people who need a bank account.

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  3. 11 Jan 2011

    Citizens Advice Scotland (CAS) have said the major High Street banks need to improve their approach to customer service, in the light of new reports of poor complaint handling.

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  4. 31 Dec 2010

    Staff from Scotland’s Citizens Advice Bureaux anticipate that financial problems will continue to plague Scottish communities in 2011. They have also singled out banks for particular criticism for their failure to help people in nee

  5. 22 Dec 2010

    Citizens Advice Scotland (CAS) have responded to the news that nearly 40% of people across the UK run out of money two thirds of the way through the typical month. The figures come from R3, the Insolvency Trade Body in their ‘quarterly tracking research’ report today.

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  6. 17 Dec 2010

    Citizens Advice Scotland (CAS) have welcomed today’s announcement by the Office of Fair Trading, warning PayDay Loan companies not to mis-use Direct Debit mandates to take funds from their customers’ bank accounts without their knowledge.

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  7. 30 Nov 2010

    Citizens Advice Scotland (CAS) have commented on the latest figures on Household Spending from the Office of National Statistics (see link below), which show that spending has fallen for the first time in nearly a decade.

  8. 24 Nov 2010

    One in 10 Scots are having to survive the economic crisis without a bank account – despite government efforts to force banks to make accounts more easily available.

  9. 19 Jul 2010

    Citizens Advice Scotland have backed Business Secretary Vince Cable’s comments today on banks, saying that government action on the issue is long overdue.

  10. 6 Jul 2010

    Citizens Advice Scotland (CAS) has warned there is a risk of an unacceptable gap between real incomes in Scotland and those required to avoid poverty.

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  11. 10 Jun 2010

    Evidence published today (Thursday 10th June 2010) by Citizens Advice Scotland (CAS) shows that Scotland’s main banks are still ‘hammering’ their customers by imposing unfair overdraft fees.

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  12. 8 Apr 2010

    Citizens Advice Scotland (CAS) have backed a report issued today (Thursday) by the House of Commons’ Public Accounts Committee which calls for action to help the growing numbers of people who are struggling to cope with debt.

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  13. 15 Mar 2010

    Citizens Advice Scotland (CAS) have welcomed today’s announcement on changes to credit card lending.

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  14. 9 Jan 2010

    Over 128,000 Scottish households use credit cards to pay mortgage or rent

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  15. 25 Nov 2009

    Citizens Advice Scotland (CAS) have said today's Supreme Court decision on Bank charges has let banks off the hook, and will leave thousands of Scots stranded in financial despair.

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  16. 24 Nov 2009

    'Business As Usual' Is Not Good Enough

    Citizens Advice Scotland will today (Wednesday) tell a committee of Scottish MPs that Scotland's banks must establish a greater sense of social responsibility, now they have been bailed out by public money.

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  17. 10 Nov 2009

    Citizens Advice Scotland are today calling on MSPs of all parties to do something to help the growing numbers of Scots who are 'drowning in debt'.

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  18. 27 Oct 2009

    Citizens Advice Scotland (CAS) have welcomed the UK government's announcement today of proposals to tackle credit card lending, and have claimed that too many Scots are 'drowning in debt'.

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  19. 23 Jun 2009

    Citizens Advice Scotland have welcomed today's climbdown by the SNP government on its proposed changes to the Debt Arrangement Scheme (DAS).

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  20. 10 Jun 2009

    A major new report by Citizens Advice Scotland (CAS) reveals that the numbers - and levels - of personal debt among CAB clients has more than doubled over the last 5 years.

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