8 Jul 2014
Citizens Advice Scotland has welcomed reports that complaints to the ombudsman have doubled in the last year. The Financial Ombudsman Service figures reflect a more assertive consumer, unwilling to accept poor practices from payday lenders. CAS has called on other victims of rogue lenders to speak out, report their experiences and to seek help.
25 Jun 2014
Citizens Advice Scotland has welcomed the news that the Financial Conduct Authority is to force Wonga to pay its customers £2.6m in compensation for sending letters from non-existent law firms.
24 Jun 2014
Bereaved Scots are finding it hard to pay the growing costs of burying their loves ones, according to new research published today by Citizens Advice Scotland.
The average cost of a simple funeral in Scotland today is £3,240 - an increase of 7% year on year since 2004. And this rise has occurred against a background of falling household incomes and a cut in the emergency assistance that people can claim for funerals, leaving some families unable to bury their deceased at all.
11 Jun 2014
Citizens Advice Scotland have called for financial regulators to investigate the way credit brokers operate when referring people to lenders.
5 Jun 2014
Citizens Advice Scotland have called for tougher actions against banks who fail to properly compensate victims of mis-selling.
24 Apr 2014
Today sees the launch of the Western Isles Poverty Action Group's (WIPAG) Survival Guide, an information booklet aimed at people in crisis.
Recent statistics show that 70% of islanders are suffering from fuel poverty, and frequently facing a choice between ‘heating or eating’. One child in ten lives below the poverty line in the Western Isles, WIPAG has stated. Beyond this, the Western Isles still suffer disproportionately-high food prices. Welfare reforms have also had troubling effects.
23 Apr 2014
Ahead of a Scottish Government summit on tackling payday lending to be held in Glasgow today, CAS continued its campaign to seek action on problem lending by urging banks to become part of the solution.
10 Apr 2014
Citizens Advice Scotland has responded to findings by the Financial Conduct Authority (FCA) that bank account overdrafts have ‘complex and opaque’ charges and are often difficult for consumers to understand.
25 Mar 2014
Citizens Advice Scotland has responded to the news that a number of branches of Clydesdale Bank are to close later this year – many of them in rural areas.
Scottish branches scheduled for closure include those in Aberdeen Bridge of Don, Aberdeen Woodside, Auchterarder, Blairgowrie, Bothwell, Bridge of Allan, Bucksburn, Cupar, Edinburgh West End, Glasgow Govanhill, Haddington, Kinross, Kirkcaldy and Whitburn.
21 Mar 2014
The Financial Conduct Authority (FCA) new regulation of consumer credit starts on 1st April 2014.
CAS have been advocating with strong CAB evidence for the need for better regulation of payday and other high-cost short-term lenders. Thanks to the detailed and invaluable evidence supplied by CAB through social policy feedback, engagement with the money advice team and the debt advisersgroup the new rules are the strongest ever felt by the industry.
12 Mar 2014
Citizens Advice Scotland has welcomed the latest rules for payday lenders, announced today by the Financial Conduct Authority (FCA) (FCA press release appended in full below).
7 Mar 2014
Citizens Advice Scotland has warned consumers to beware the dangers of debt, as new figures show that spending on credit cards is on the rise.
Figures released by the UK Cards Association show that spending on cards has increased by nearly 7 per cent across the UK over the year. (see appendix below)
5 Mar 2014
Claims management companies have pocketed up to five billion pounds of UK consumers’ compensation for mis-sold Payment Protection Insurance – according to new analysis from the Citizens Advice service.
Citizens Advice Scotland and Citizens Advice (England & Wales) are publishing new research Wednesday 5th March showing how banks’ slow reaction to the mis-selling of PPI created a chance for claims firms to swoop in and take an estimated £5 billion of consumers’ compensation.
15 Jan 2014
Citizens Advice Scotland have said that payday loans can wreck peoples lives, and have warned Scots not to use them but to seek fairer credit options instead.
The call comes as new figures from Shelter show that many people use payday loans to pay their rent and mortgage costs.
6 Jan 2014
Citizens Advice Scotland want to ban all Payday Loan adverts or sponsorship from the Commonwealth Games in Glasgow this summer.
19 Dec 2013
Citizens Advice Scotland has today written to all the main party leaders in Scotland, urging them to agree to a new policy of providing all Scottish S1 school pupils with a £10 credit union account.
12 Dec 2013
CAS staff were at the Scottish Parliament this morning to launch our new Christmas poster campaign on payday loans. We were joined by MSPs from all over Scotland – and by a very special guest all the way from Lapland.
12 Dec 2013
A very special visitor was at the Scottish Parliament this morning as MSPs prepared to debate the dangers of payday loans.
Santa Claus himself joined Citizens Advice Scotland staff outside the front of the Parliament at 10.30am to help them launch their new poster campaign. The posters, which will be displayed from today at every CAB in Scotland, are designed to spread the message that payday loans can land people in crisis debt, and that other forms of credit are available.
11 Dec 2013
This week we will be distributing Christmas-themed posters and postcards on issue of payday loans to the Scottish CAB network to put up in offices and hand out to clients.
2 Dec 2013
The Dundee Bureau Social Policy Team (DSPT) is dedicated to maximising the awareness of the national Payday Loans Campaign locally.