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  1. 14 Apr 2015

    Citizens Advice Scotland has welcomed the fine imposed on Clydesdale Bank by the FCA, for the bank's poor record on Payment Protection Insurance.

    CAS spokesman Keith Dryburgh says:



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  2. 10 Mar 2015

    Citizens Advice Scotland has responded to today’s report by the Financial Conduct Authority, which shows that many Payday Lenders are failing to meet industry requirements on fair treatment of customers.

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  3. 24 Feb 2015

    The Competition and Markets Authority (CMA) has said today that payday lenders must improve the clarity of their products and actively help borrowers compare them with other lenders.

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  4. 11 Feb 2015

    Citizens Advice Scotland (CAS) has today welcomed steps by the Church of Scotland and others to set up credit unions as a low-interest alternative to payday loans and high street bank loans.

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  5. 12 Jan 2015

    Scotland’s Financial Health Service (SFHS) was launched on 3rd December by the Scottish Government to provide a one-stop portal for people living in Scotland. The SFHS site aims to act as a hub of information and a signposting site directing people to the most appropriate organisation to get help.

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  6. 15 Dec 2014

    Citizens Advice Scotland has welcomed the news that the UK’s nine biggest banks have agreed to provide free basic bank accounts by the end of 2015.

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  7. 24 Nov 2014

    • This week marks two years since the introduction of the Payday Loan industry’s voluntary charter to govern their conduct.
    • Citizens Advice Scotland closely monitored payday lenders’ behaviour – and we made recommendations as to what needed to be done.
    • Nine out of Citizens Advice Scotland’s ten recommendations outlined last year have been met – but the industry’s products are still causing issues for thousands of consumers in Scotland.
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  8. 11 Nov 2014

    Citizens Advice Scotland has welcomed the news that the Financial Conduct Authority is to cap interest rates for payday lending. But CAS has also said that more needs to be done to protect consumers from excessive payday loan charges.

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  9. 3 Oct 2014

    Citizens Advice Scotland has urged people to avoid using loans or credit cards when paying their fuel bills, and to instead get free financial advice from their local CAB.

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  10. 2 Oct 2014

    Citizens Advice Scotland has welcomed the news that Wonga.com are to write off the debts of thousands of their customers – following meetings between the company and the financial regulator.

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  11. 16 Sep 2014

    Musselburgh and District CAB have designed and launched a mobile phone app to help people keep track of their finances and avoid falling into debt.

  12. 27 Aug 2014

    Scots who want to take out a payday loan are being ripped off by online ‘credit brokers’ before they even get to apply for the loan - according to a new report published today (Wednesday) by Citizens Advice Scotland. 

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  13. 8 Aug 2014

    Commenting on the launch of the Scottish Government's 12 point action plan on 'Tackling Pay Day Lending and Gambling in Scottish Town Centres and neighbourhoods' published today and launched at Glasgow Central Citizens Advice Bureau, Susan McPhee, Head of Policy and Public Affairs at Citizens Advice Scotland said:

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  14. 15 Jul 2014

    Citizens Advice Scotland have welcomed the proposal of a cap on the cost of payday loans.

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  15. 8 Jul 2014

    Citizens Advice Scotland has welcomed reports that complaints to the ombudsman have doubled in the last year.  The Financial Ombudsman Service figures reflect a more assertive consumer, unwilling to accept poor practices from payday lenders. CAS has called on other victims of rogue lenders to speak out, report their experiences and to seek help.

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  16. 25 Jun 2014

    Citizens Advice Scotland has welcomed the news that the Financial Conduct Authority is to force Wonga to pay its customers £2.6m in compensation for sending letters from non-existent law firms.

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  17. 24 Jun 2014

    Bereaved Scots are finding it hard to pay the growing costs of burying their loves ones, according to new research published today by Citizens Advice Scotland. 

    The average cost of a simple funeral in Scotland today is £3,240 - an increase of 7% year on year since 2004. And this rise has occurred against a background of falling household incomes and a cut in the emergency assistance that people can claim for funerals, leaving some families unable to bury their deceased at all.

  18. 11 Jun 2014

    Citizens Advice Scotland have called for financial regulators to investigate the way credit brokers operate when referring people to lenders.

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  19. 5 Jun 2014

    Citizens Advice Scotland have called for tougher actions against banks who fail to properly compensate victims of mis-selling.

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  20. 24 Apr 2014

    Today sees the launch of the Western Isles Poverty Action Group's (WIPAG) Survival Guide, an information booklet aimed at people in crisis.  

    Recent statistics show that 70% of islanders are suffering from fuel poverty, and frequently facing a choice between ‘heating or eating’. One child in ten lives below the poverty line in the Western Isles, WIPAG has stated. Beyond this, the Western Isles still suffer disproportionately-high food prices. Welfare reforms have also had troubling effects. 

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