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  1. 23 Jan 2014

    Citizens Advice Scotland has criticised the decision by SSE to increase pay-outs to its shareholders, just weeks after increasing fuel bills for customers.

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  2. 10 Oct 2013

    Citizens Advice Scotland have said today’s increase in SSE energy bills will hit consumers hard, and is difficult to reconcile with the company’s recent rise in profits.

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  3. 7 Oct 2013

    Citizens Advice Scotland (CAS) have urged people to make use of the various schemes that exist to help those who are struggling to pay their fuel bills.

    A new hotline* is being launched today by the Scottish government, to set out for people the different schemes that are available to help them meet their bills and save energy (0808 808 2282). CAS also has a phone-line offering similar advice on fuel bills and also on other consumer issues (03454 04 05 06).

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  4. 11 Jul 2013

    Citizens Advice Scotland have said that ScottishPower need to use its profits to help people who are struggling to pay their fuel bills.

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  5. 14 Jan 2013

    A new report from Citizens Advice Scotland (CAS) calls on suppliers and regulators to better target help for people who have difficulty meeting the ever rising costs of heating their homes. With household energy bills now double what they were in 2004; CAS says that energy companies and the Scottish and UK Governments must do more to support struggling consumers.

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  6. 14 Nov 2012

    Citizens Advice Scotland has been working on the Energy Best Deal public awareness campaign with support from the energy regulator Ofgem and major energy companies since 2008. Energy Best Deal has now improved the confidence of over 200,000 domestic energy customers across Scotland, England and Wales to shop around, reduce their bills and get help if they are falling behind.

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  7. 5 Nov 2012

    CAS has developed a series of short videos that highlight aspects of the work of the Scottish CAB Service. The first to be launched is on energy: watch it and please do share with your friends. 

    More videos will be coming soon...

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  8. 22 Oct 2012

    A week-long information campaign will be launched in Edinburgh today (Monday), setting out ways that Scottish families can cut their fuel bills. It comes as a new poll finds that half of parents say rising gas and electricity bills mean they will have to spend less on Christmas this year – forcing Santa to tighten his belt.

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  9. 22 Oct 2012

    Big Energy Saving Week is a major public information campaign, showing how people can take steps to cut their energy bills this winter.  For more information, drop into your local Citizens Advice Bureau or check out the website www.bigenergysavingweek.org.uk  Many bureaux are running special information events during the week and the website has an interactive map with details of timings and venues.

  10. 12 Oct 2012

    Citizens Advice Scotland have published mid-year figures which show that Scottish CABs are seeing more ‘crisis cases’ about fuel bills than ever before.

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  11. 11 Oct 2012

    Citizens Advice Scotland have said any increases in fuel bills now will hit the most vulnerable Scots – including pensioners, sick and disabled people, and families on low incomes.

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  12. 4 Oct 2012

    The ‘Energy Best Deal Scotland’ campaign involved frontline advisors in helping vulnerable people cut their energy bills.Around 10,000 households are saving up to £765,000 each year on their energy bills as a result. Consumer Focus Scotland has commissioned an evaluation of the energy training given to frontline advisers. This has shown that tariff advice can and does help reduce fuel bills and involving frontline advisers, does help reach vulnerable people.

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  13. 21 Aug 2012

    Energy Best Deal+ is a pilot CAB project which aims to support people in, or at risk of, fuel poverty. There are nine bureaux in Scotland taking part in the pilot and outreach work is also taking place in Edinburgh. The pilot has been running for four weeks and has produced superb results for the clients involved, on a number of fronts.

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  14. 17 Jul 2012

    Scotland’s Infrastructure Secretary Alex Neil MSP will today (Tuesday) launch a major new project which will see local citizens advice bureaux offer special help to Scots who can’t afford their gas and electricity bills.

    The Energy Best Deal Plus scheme will be launched at Airdrie CAB – one of the 9 bureaux where it will initially be available. (The others are Dumfries and Galloway, Denny & Dunipace, Motherwell & Wishaw, North Ayrshire, Nairn, Roxburgh & Berwickshire, Stirling and Rutherglen/Cambuslang).

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  15. 6 Jun 2012

    Citizens Advice Scotland today urged the Scottish Government to implement new plans to help the growing number of Scots who are having to choose between heating and eating.

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  16. 14 Apr 2012

    Citizens Advice Scotland have said many Scottish households are facing financial crisis, amid new reports that the cost of running a home is higher than ever.

  17. 16 Jan 2012

    35% of people in Scotland are worried they can’t afford their next fuel bill and one in two say energy bills will put a strain on their finances this year, according to new figures released today from Citizens Advice Scotland at the start of its Big Energy Week which will help people save money on their fuel bills.

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  18. 9 Dec 2011

    Citizens Advice Scotland have said people should be given clearer information on how to cut their fuel bills, as new figures* reveal that complaints about the ‘Big Six’ energy companies rose by 26% over the summer.

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  19. 5 Dec 2011

    Rising fuel bills are crippling household finances and people are looking for ways to save money on their energy bills.

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  20. 18 Oct 2011

    Citizens Advice Scotland say the real test of today’s Fuel Bills summit will be whether people are still freezing in their homes this winter.

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