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  1. 26 Mar 2014

    Citizens Advice Scotland has responded to SSE’s announcement today on bills and future policies.

  2. 4 Mar 2014

    CAS has responded Tuesday 4th March to separate reports from U-switch and the Office of National Statistics (ONS) which show that Scots are paying more than ever for their energy, while the energy companies’ are offering consistently poor customer services.

  3. 26 Feb 2014

    Citizens Advice Scotland has backed the energy regulator OFGEM’s demand that the ‘big six’ energy companies trade fairly with small energy suppliers. 

  4. 5 Feb 2014

    Citizens Advice Scotland has backed calls for an inquiry into why energy companies charge customers more when they pay by cash or cheque, rather than Direct Debit. 

    The call has been made today by Conservative MP Robert Halfon. He says people who pay by cash or cheque pay £114 more per year than those who pay by Direct Debit - despite the fact they tend to be poorer. His motion on the issue is backed by nearly 200 MPs*

  5. 4 Feb 2014

    Activities across Scotland last week marked Big Energy Saving Week (BESW). 

  6. 27 Jan 2014

    Scots are being offered a special service this week to help them save money on their fuel bills.

    The CAB service is today launching Big Energy Saving Week – an intensive information campaign that will urge people across the country to take advantage of cost-cutting schemes that could save them hundreds of pounds a year. 

  7. 26 Jan 2014

    A new publication Advice in Detail:Energy has now been published. The report examines the energy related issues which people brought to the Scottish CAB Service in 2012/13. The report, based on evidence from citizens advice bureaux and the Citizens Advice consumer service, shows that consumers continue to face many and varied problems with their energy, from high costs to poor selling practices. The report also demonstrates the value of CAB advice, with the financial gain for clients reaching almost a quarter of a million pounds in 2012/13 – up 15% from the previous year.

  8. 26 Jan 2014

    The Scottish CAB Service helped consumers with nearly a third more energy problems last year – according to new figures published today by Citizens Advice Scotland.  

    The increase is due to ongoing problems with fuel poverty, poor sales practices and high bills but also to the fact that the Scottish CAB Service now runs a dedicated consumer helpline in addition to its local network of CAB offices. 

  9. 23 Jan 2014

    Citizens Advice Scotland has criticised the decision by SSE to increase pay-outs to its shareholders, just weeks after increasing fuel bills for customers.

  10. 10 Oct 2013

    Citizens Advice Scotland have said today’s increase in SSE energy bills will hit consumers hard, and is difficult to reconcile with the company’s recent rise in profits.

  11. 7 Oct 2013

    Citizens Advice Scotland (CAS) have urged people to make use of the various schemes that exist to help those who are struggling to pay their fuel bills.

    A new hotline* is being launched today by the Scottish government, to set out for people the different schemes that are available to help them meet their bills and save energy (0808 808 2282). CAS also has a phone-line offering similar advice on fuel bills and also on other consumer issues (03454 04 05 06).

  12. 11 Jul 2013

    Citizens Advice Scotland have said that ScottishPower need to use its profits to help people who are struggling to pay their fuel bills.

  13. 14 Jan 2013

    A new report from Citizens Advice Scotland (CAS) calls on suppliers and regulators to better target help for people who have difficulty meeting the ever rising costs of heating their homes. With household energy bills now double what they were in 2004; CAS says that energy companies and the Scottish and UK Governments must do more to support struggling consumers.

  14. 14 Nov 2012

    Citizens Advice Scotland has been working on the Energy Best Deal public awareness campaign with support from the energy regulator Ofgem and major energy companies since 2008. Energy Best Deal has now improved the confidence of over 200,000 domestic energy customers across Scotland, England and Wales to shop around, reduce their bills and get help if they are falling behind.

  15. 5 Nov 2012

    CAS has developed a series of short videos that highlight aspects of the work of the Scottish CAB Service. The first to be launched is on energy: watch it and please do share with your friends. 

    More videos will be coming soon...

  16. 22 Oct 2012

    A week-long information campaign will be launched in Edinburgh today (Monday), setting out ways that Scottish families can cut their fuel bills. It comes as a new poll finds that half of parents say rising gas and electricity bills mean they will have to spend less on Christmas this year – forcing Santa to tighten his belt.

  17. 22 Oct 2012

    Big Energy Saving Week is a major public information campaign, showing how people can take steps to cut their energy bills this winter.  For more information, drop into your local Citizens Advice Bureau or check out the website  Many bureaux are running special information events during the week and the website has an interactive map with details of timings and venues.

  18. 12 Oct 2012

    Citizens Advice Scotland have published mid-year figures which show that Scottish CABs are seeing more ‘crisis cases’ about fuel bills than ever before.

  19. 11 Oct 2012

    Citizens Advice Scotland have said any increases in fuel bills now will hit the most vulnerable Scots – including pensioners, sick and disabled people, and families on low incomes.

  20. 4 Oct 2012

    The ‘Energy Best Deal Scotland’ campaign involved frontline advisors in helping vulnerable people cut their energy bills.Around 10,000 households are saving up to £765,000 each year on their energy bills as a result. Consumer Focus Scotland has commissioned an evaluation of the energy training given to frontline advisers. This has shown that tariff advice can and does help reduce fuel bills and involving frontline advisers, does help reach vulnerable people.



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