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  1. 24 Jul 2015

    The worst performing energy firms have failed to improve on poor complaint handling, according to energy complaints data from the Citizens Advice Service.

  2. 7 Jul 2015

    Citizens Advice Scotland has called on energy suppliers to act now to reduce customers’ bills in light of the Competition and Markets Authority report on competition in the energy market

  3. 9 Jun 2015

    The ScottishPower Hardship Fund - Now Open For Applications

    The ScottishPower Hardship Fund is available to ScottishPower customers who have difficulties paying their bills due to low income. This fund, which is independently administered by Social Enterprise Direct, has been set up to help customers get their energy bill payments under control by reducing or cancelling energy debts. 

  4. 19 Feb 2015

    Citizens Advice Scotland has given its reaction to the report by the Competition and Markets Authority into the energy markets.

  5. 5 Feb 2015

    The Scottish Government has announced an extra £20 million of funding for energy efficiency in the 2015/16 budget.

  6. 4 Feb 2015

    Citizens Advice Scotland (CAS) has welcomed the announcement of £20million in new funding for energy efficiency in the Scottish Budget today.

  7. 9 Dec 2014

    Citizens Advice Scotland has responded to the news that two fifths of Scottish households are in fuel poverty.

  8. 14 Nov 2014

    As Ofgem launches a formal investigation into Scottish Power’s customer service and complaint handling, Citizens Advice Scotland is highlighting figures showing complaints about the supplier doubling since the start of this year.

  9. 3 Oct 2014

    Citizens Advice Scotland has urged people to avoid using loans or credit cards when paying their fuel bills, and to instead get free financial advice from their local CAB.

  10. 14 Jul 2014

    Citizens Advice Scotland have responded to news that the number of complaints to the Energy Ombudsman has doubled in the first half of this year.

  11. 23 Apr 2014

    Citizens Advice Scotland has welcomed the new Ofgem campaign ‘be an energy shopper’, though has cautioned that more must be done to help struggling consumers.

  12. 27 Mar 2014

    Citizens Advice Scotland has welcomed the news that OFGEM is to launch an investigation into the Big 6 fuel companies.

  13. 26 Mar 2014

    Citizens Advice Scotland has responded to SSE’s announcement today on bills and future policies.

  14. 4 Mar 2014

    CAS has responded Tuesday 4th March to separate reports from U-switch and the Office of National Statistics (ONS) which show that Scots are paying more than ever for their energy, while the energy companies’ are offering consistently poor customer services.

  15. 26 Feb 2014

    Citizens Advice Scotland has backed the energy regulator OFGEM’s demand that the ‘big six’ energy companies trade fairly with small energy suppliers. 

  16. 5 Feb 2014

    Citizens Advice Scotland has backed calls for an inquiry into why energy companies charge customers more when they pay by cash or cheque, rather than Direct Debit. 

    The call has been made today by Conservative MP Robert Halfon. He says people who pay by cash or cheque pay £114 more per year than those who pay by Direct Debit - despite the fact they tend to be poorer. His motion on the issue is backed by nearly 200 MPs*

  17. 4 Feb 2014

    Activities across Scotland last week marked Big Energy Saving Week (BESW). 

  18. 27 Jan 2014

    Scots are being offered a special service this week to help them save money on their fuel bills.

    The CAB service is today launching Big Energy Saving Week – an intensive information campaign that will urge people across the country to take advantage of cost-cutting schemes that could save them hundreds of pounds a year. 

  19. 26 Jan 2014

    A new publication Advice in Detail:Energy has now been published. The report examines the energy related issues which people brought to the Scottish CAB Service in 2012/13. The report, based on evidence from citizens advice bureaux and the Citizens Advice consumer service, shows that consumers continue to face many and varied problems with their energy, from high costs to poor selling practices. The report also demonstrates the value of CAB advice, with the financial gain for clients reaching almost a quarter of a million pounds in 2012/13 – up 15% from the previous year.

  20. 26 Jan 2014

    The Scottish CAB Service helped consumers with nearly a third more energy problems last year – according to new figures published today by Citizens Advice Scotland.  

    The increase is due to ongoing problems with fuel poverty, poor sales practices and high bills but also to the fact that the Scottish CAB Service now runs a dedicated consumer helpline in addition to its local network of CAB offices. 



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