31 Aug 2016
People on lower incomes pay more than average costs for basic goods and services, according to new research published today by Citizens Advice Scotland.
3 Aug 2016
The Consumer Futures Unit of Citizens Advice Scotland has welcomed today’s proposals from Ofgem, while arguing that more needs to be done to help people in fuel poverty.
Craig Salter, energy spokesperson said:
24 Jun 2016
The Competition and Markets Authority has today (Friday) published the final report of its two-year Energy Markets Investigation, articulating issues around ensuring that the market works for all consumers fairly, transparency, and competitiveness in the market.
9 Jun 2016
The Consumer Futures Unit invites you to register for our upcoming conference ‘Energy in Scotland – the Future for Consumers’ on 29th June.
10 Mar 2016
Citizens Advice Scotland has welcomed today’s announcement by the Competition and Markets Authority (CMA) on the energy market, but has said more must be done to make sure the changes help vulnerable consumers.
3 Dec 2015
ScottishPower’s Warm Home Discount Scheme 2015/2016 has now closed to new applicants.
25 Oct 2015
Citizens Advice Service in Scotland has today published new evidence showing how it has met the steep rise in consumer demand for energy advice over the last few years.
Since 2011, the number of instances in which we have issued energy advice has increased by 130%. In 2014/15 alone we provided advice and support on 28,000 energy issues experienced by consumers throughout Scotland.
Today, on the eve of this years Big Energy Savings Week, we publish two new reports, showing Energy Advice in Detail – one for 2013/14 and one for 2014/15.
2 Sep 2015
Citizens Advice Scotland is today urging the Competition and Markets Authority to take firm action to protect energy customers in Scotland.
CAS will make the call while giving evidence this afternoon to the CMA in London on the plight of Scottish energy consumers. The charity says a higher proportion of Scots use pre-payment meters and electric heating compared with the rest of Britain, and so need more support.
24 Jul 2015
The worst performing energy firms have failed to improve on poor complaint handling, according to energy complaints data from the Citizens Advice Service.
7 Jul 2015
Citizens Advice Scotland has called on energy suppliers to act now to reduce customers’ bills in light of the Competition and Markets Authority report on competition in the energy market
9 Jun 2015
The ScottishPower Hardship Fund - Now Open For Applications
The ScottishPower Hardship Fund is available to ScottishPower customers who have difficulties paying their bills due to low income. This fund, which is independently administered by Social Enterprise Direct, has been set up to help customers get their energy bill payments under control by reducing or cancelling energy debts.
19 Feb 2015
Citizens Advice Scotland has given its reaction to the report by the Competition and Markets Authority into the energy markets.
5 Feb 2015
The Scottish Government has announced an extra £20 million of funding for energy efficiency in the 2015/16 budget.
4 Feb 2015
Citizens Advice Scotland (CAS) has welcomed the announcement of £20million in new funding for energy efficiency in the Scottish Budget today.
9 Dec 2014
Citizens Advice Scotland has responded to the news that two fifths of Scottish households are in fuel poverty.
14 Nov 2014
As Ofgem launches a formal investigation into Scottish Power’s customer service and complaint handling, Citizens Advice Scotland is highlighting figures showing complaints about the supplier doubling since the start of this year.
3 Oct 2014
Citizens Advice Scotland has urged people to avoid using loans or credit cards when paying their fuel bills, and to instead get free financial advice from their local CAB.
14 Jul 2014
Citizens Advice Scotland have responded to news that the number of complaints to the Energy Ombudsman has doubled in the first half of this year.
23 Apr 2014
Citizens Advice Scotland has welcomed the new Ofgem campaign ‘be an energy shopper’, though has cautioned that more must be done to help struggling consumers.
27 Mar 2014
Citizens Advice Scotland has welcomed the news that OFGEM is to launch an investigation into the Big 6 fuel companies.