You are here


  1. 5 Mar 2018

    Citizens Advice Scotland's Consumer Futures Unit (CFU) has welcomed Ofgem's decision that fuel companies will no longer be able to charge bills for gas and electricity that was used more than twelve months earlier.

  2. 7 Feb 2018

    Almost a fifth of people who seek advice from Scottish CABs say they never use the internet, with more than half unable to apply for jobs or benefits online without help, according to new research published today by Citizens Advice Scotland.

  3. 31 Jan 2018

    Citizens Advice Scotland (CAS) has welcomed news that the House of Commons Scottish Affairs committee is to investigate the issue of unfair delivery fees to northern parts of Scotland.

  4. 31 Jan 2018

    From 31 January 2018, if you are making a claim for or already getting Universal Credit (UC) in an area where you manage your claim online, you can ask:

    • for your UC to be paid twice monthly rather than monthly
    • to have the housing costs in your UC award paid directly to your landlord. 
  5. 18 Jan 2018

    Glasgow Citizens Advice Bureaux showcase event

  6. 20 Dec 2017

    The Consumer Futures Unit of Citizens Advice Scotland has responded to the publication of the Scottish government’s Energy Strategy, stressing the importance of consumer engagement.

  7. 13 Dec 2017

    Burial charges across Scotland have increased on average by over £250 since 2014 – that’s three and a half times the rate of inflation.

  8. 7 Dec 2017

    Citizens Advice Scotland (CAS) has welcomed news that the Competition and Markets Authority is to investigate the market in district heating networks (i.e. where heat is supplied to multiple homes from one central source). 

  9. 5 Dec 2017

    The Consumer Futures Unit (CFU) of Citizens Advice Scotland is publishing research which shows that people in northern Scotland pay a ‘postcode penalty’ of up to 50% in surcharges imposed by delivery companies.

  10. 28 Nov 2017

    Citizens Advice Scotland has welcomed the Competition and Marketing Authority (CMA) statement today that it will crack down on secondary ticketing websites who break consumer protection laws.

  11. 22 Nov 2017

    Citizens Advice Scotland has responded to the Chancellor’s announcement of reforms to Universal Credit.

  12. 10 Nov 2017

    Ofgem has announced there is to be a £150 cap on the amount energy companies can charge for installing pre-payment meters in customers’ homes.     

  13. 9 Nov 2017

    Citizens Advice Scotland (CAS) has welcomed the Scottish government’s announcement of a new consultation on fuel poverty strategy.

  14. 6 Nov 2017

    From 1 December 2017 a new type of private tenancy will be created in Scotland, known as the Private Residential Tenancy

  15. 3 Nov 2017

    The UK government has announced that it will make it easier for people to claim assistance to meet the cost of funerals.

  16. 31 Oct 2017

    November is Will Aid month. Will Aid is a scheme to have a will drawn up by a solicitor in exchange for a donation to charity.

  17. 20 Oct 2017

    Parkhead CAB's Julie Christie receives Fundraising Excellence Award.

  18. 18 Oct 2017

    Citizens Advice Scotland has welcomed the announcement that the Universal Credit phoneline is to change to a Freephone number, but has called for the government to halt the rollout of the scheme so that further changes can be made.

  19. 18 Oct 2017

    The Consumer Futures Unit at Citizens Advice Scotland has developed a leaflet for those in receipt of benefits that clarifies what they are due to pay for water and sewerage charges, and includes any exemptions, discounts and reductions they may be due.

  20. 16 Oct 2017

    On the morning of Friday 20th October 2017, HRH The Princess Royal will visit Rutherglen & Cambuslang Citizens Advice Bureau as Patron of Citizens Advice Scotland.



Subscribe to News Subscribe to News