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  1. 3 Oct 2013

    Citizens Advice Scotland have backed the Financial Conduct Authority (FCA) in its latest plans to regulate the Payday Loans industry, saying it’s ‘a good step in the right direction’, but have also said more action is needed to protect people from crisis debt to payday lenders.

  2. 2 Oct 2013

    Citizens Advice Scotland has responded to reports that the UK government is considering cutting benefits to people aged 16-25. 

  3. 2 Oct 2013

    Citizens Advice Scotland have urged the UK government to re-think its welfare reforms, as figures reveal that around half a million Scots had to borrow money this summer to pay for food.

    The Debt Advisory Centre Scotland (DACS) has published figures showing that 1 in 10 Scots (530,000 people) had to get a ‘food loan’ in July. The figure was twice as high for young Scots (aged 18-24).

  4. 30 Sep 2013

    Citizens Advice Scotland have said the Chancellor’s latest plans for benefit claimants are putting further pressure on some of the most vulnerable people in Scotland.

  5. 26 Sep 2013

    Citizens Advice Scotland have said the Financial Conduct Authority (FCA) is right to fine Clydesdale Bank for mortgage errors, and that they hope all regulators will stand up for consumers’ rights.

  6. 24 Sep 2013

    The Scottish CAB network dealt last year with more than 2,000 cases of Scots who were unhappy with their treatment by the NHS. In 2012/13 Scotland’s CABs dealt with NHS complaints from a total of 2,019 clients. In the previous year (2011/12) the figure was 1,962.

    Citizens Advice Scotland is publishing these figures today as the Scottish Government reveals that it recorded a 13% rise in complaints against the NHS in 2012/13 (compared to 2011/12).

  7. 23 Sep 2013

    Citizens Advice Scotland have backed new efforts to beat counterfeit crime, and have urged people to report fake goods or scams via the CAB service’s Consumer Helpline on 03454 04 05 06. 

    The Scottish government has today launched a campaign highlighting the dangers of counterfeit scams, and their links to organised crime.

  8. 20 Sep 2013

    CAS has responded to consultations on payday loans and the draft Consumer Bill of Rights.  As ever, the publications take in evidence which we have collated from across the bureau network to ground our arguments in the experiences of Scots.

  9. 19 Sep 2013

    Eight Scottish Councils are on a list of the 20 UK areas worst affected by the Bedroom Tax - according to figures released today by the TUC. The statistics show that nearly one third of Council tenants affected by the bedroom tax are now behind in their rent, and so are in danger of being evicted.

  10. 19 Sep 2013

    Citizens Advice Scotland (CAS) has welcomed the news that the Office of Fair Trading is recommending a series of reforms to the pensions industry.

  11. 18 Sep 2013

    One of Scotland’s oldest Citizens Advice offices marks its half-century today (Wednesday 18 September). Drumchapel CAB has been giving free confidential advice to people of north west Glasgow since 1963. 

    Staff and volunteers at the bureau will celebrate the milestone at the organisation’s AGM today by presenting long-service awards to two of its long-standing volunteers. John Welsh has been involved with the CAB for 44 years, and Elspeth Waine will get a certificate for her 48 years’ service.

  12. 16 Sep 2013

    The number of Scots who are struggling to pay their rent or mortgage has been revealed today according to new figures from Citizens Advice Scotland (CAS) and the Debt Advisory Centre Scotland (DACS).   

    DACS have revealed that 3% of Scots (126,500) borrowed money to pay their rent or mortgage last month, with those aged 24-44 particularly vulnerable to this.  

  13. 16 Sep 2013

    CAS is currently looking to develop the capacity of its research work by formulating a research working group.

  14. 13 Sep 2013

    Citizens Advice Scotland (CAS) have urged MPs to back a bill today in Westminster today which is aimed at cracking down on companies who impose unfair charges on delivery to Scottish postcodes. 

    CAS published a report on this issue last year which found that 1million Scots live in areas which are exploited by companies who charge excessive fees, and whose websites give inaccurate or misleading information about their delivery charges.

  15. 11 Sep 2013

    Citizens Advice Scotland have welcomed new support, announced in the Scottish budget, to help people who are hit by the bedroom tax, but have said that even more funding is needed.

  16. 11 Sep 2013

    Support for new Police Scotland Beat Bogus Callers push

    Citizens Advice Scotland has welcomed the launch of a new Police Scotland campaign aimed at raising awareness of doorstep crime. Members of the CAS Community Action Team (CAT) attended Monday's launch in Livingston. The Beat Bogus Callers campaign will use radio adverts, booklets and posters to advise people against opening their doors to unexpected callers, and offering advice on what they should do if they become suspicious.

  17. 9 Sep 2013

    Citizens Advice Scotland is urging MPs of all parties to back a new bill in Parliament which aims to tackle the problem of unfair delivery charges in rural Scotland. 

    The bill is being brought by West Aberdeenshire MP Sir Robert Smith, and will be debated at Westminster this Friday. Sir Robert is launching a campaign and petition on the issue today (Monday 9th September) at Westhill CAB in his constituency. This follows intensive campaigning on this issue by the Scottish CAB service over the last few years.

  18. 5 Sep 2013

    Citizens Advice Scotland have called on the UK government to guarantee that low-income Scots will not lose out in the introduction of the new ‘Universal Credit’ benefit.

  19. 23 Aug 2013

    Stirling CAB will today (Friday 23 August) publish a 'Survival Guide', aimed at helping the growing numbers of people in the area who have no food and no money at an event attended by Scottish Government Minister for Housing and Welfare, Margaret Burgess MSP.

  20. 5 Aug 2013

    The Citizens Advice service across the UK urges payday loan customers to fight back against unscrupulous lenders.

    Three in four payday borrowers who got advice from the Citizens Advice consumer service had been treated unfairly by their lender and could have grounds for an official complaint to the Financial Ombudsman Service, says the national charity.



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