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  1. 14 Jul 2014

    Citizens Advice Scotland have responded to news that the number of complaints to the Energy Ombudsman has doubled in the first half of this year.

  2. 8 Jul 2014

    Citizens Advice Scotland has welcomed reports that complaints to the ombudsman have doubled in the last year.  The Financial Ombudsman Service figures reflect a more assertive consumer, unwilling to accept poor practices from payday lenders. CAS has called on other victims of rogue lenders to speak out, report their experiences and to seek help.

  3. 8 Jul 2014

    East Sutherland CAB recently held a successful coffee morning. Volunteer Support Officer Jim McCourt explains why: "For some time, East Sutherland CAB have had concerns about the new disability benefit – Personal Independence Payment (PIP) – and its impact on the local population. People seem confused about the changes from DLA, and reluctant to claim the new benefit. There have also been long delays in getting medical assessments, and in the decision-making processes. Numerous clients have had to wait six months or more before receiving their entitlement."

  4. 1 Jul 2014

    Thousands of sick, disabled and unemployed Scots are being left in poverty as their benefit payments are stopped - according to Citizens Advice Scotland. 

  5. 26 Jun 2014

    Members of Angus Citizens Advice Bureaux social policy team recently visited the Scottish Parliament. Mairi Buchanan of the Angus and Tayside service reports:

  6. 25 Jun 2014

    Citizens Advice Scotland has welcomed new plans to help workers on Zero Hours contracts, but have said they need much more protection from exploitation by bad employers.

  7. 25 Jun 2014

    Citizens Advice Scotland has welcomed the news that the Financial Conduct Authority is to force Wonga to pay its customers £2.6m in compensation for sending letters from non-existent law firms.

  8. 24 Jun 2014

    A hard-hitting film shot by teenage Citizens Advice Bureau (CAB) volunteers and a BAFTA Award-winning producer has been released. Attended by staff and volunteers from CABs across Roxburgh, Berwickshire and the Borders, the premiere of The Domino Effect  took place at the Filmhouse in Hawick. The film depicts a young soldier’s downward spiral and eventual redemption, sparked by a visit to his local bureau. 

  9. 24 Jun 2014

    Bereaved Scots are finding it hard to pay the growing costs of burying their loves ones, according to new research published today by Citizens Advice Scotland. 

    The average cost of a simple funeral in Scotland today is £3,240 - an increase of 7% year on year since 2004. And this rise has occurred against a background of falling household incomes and a cut in the emergency assistance that people can claim for funerals, leaving some families unable to bury their deceased at all.

  10. 20 Jun 2014

    Citizens Advice Scotland has responded to reports that the UK government has admitted that the controversial Employment & Support Allowance (ESA) is ‘failing’.

  11. 16 Jun 2014

    Citizens Advice Scotland have today published evidence showing the impact of new rules imposed on people who want to appeal against decisions made about their welfare benefits.

    The report – based on real case evidence of Scottish CAB clients – is published as Scottish MP Sheila Gilmore prepares to raise the issue for debate this evening at Westminster Hall.

  12. 11 Jun 2014

    Citizens Advice Scotland have called for financial regulators to investigate the way credit brokers operate when referring people to lenders.

  13. 10 Jun 2014

    Citizens Advice Scotland’s Armed Services Advice Project (ASAP) is  teaming up with Police Scotland to provide more support for vulnerable veterans across Scotland.  

    Under a new partnership launched today Police Scotland will now refer vulnerable veterans on to the ASAP, so the project can help even more people get the support they need. 

  14. 5 Jun 2014

    Citizens Advice Scotland have called for tougher actions against banks who fail to properly compensate victims of mis-selling.

  15. 5 Jun 2014

    People in Scotland who take in and care for their family members’ children have gained £1m in vital support, thanks to a project run by the Scottish CAB service. 

  16. 4 Jun 2014

    The Scottish Government has today published the recommendations of its Expert Working Group on Welfare.

  17. 29 May 2014

    The number of Scots falling victim to financial rip-offs is increasing dramatically, according to new figures published Thursday 29th May by Citizens Advice Scotland.

  18. 22 May 2014

    Citizens Advice Scotland have said Royal Mail must maintain the ‘Universal Service Obligation’ *(USO), which protects delivery services for people in remote and rural areas.

    Royal Mail have today said that increased competition in the industry is reducing its profits, and warned that this might put the USO at risk.  

  19. 7 May 2014

    The Big Lottery (Support and Connect fund) has shone a light for vulnerable people engaged in the Criminal Justice system in the Stirling and Clackmannanshire area, by awarding Stirling CAB £126,884 to support and connect the activities of a joint initiative between CAB and the Criminal Justice Departments in both Stirling Council and Clackmannanshire Council.

    Margaret Burgess MSP and Minister for Housing and Welfare will officially  launch the CAB/Criminal Justice Alliance Project for the Criminal Justice Service of Stirling and Clackmannanshire Council on (Wednesday 7th May 10a.m. – 10.45 am).

  20. 2 May 2014

    Citizens Advice Scotland has welcomed the announcement that the UK Government has offered to transfer the power to set the cap on Discretionary Housing Payments (DHP) to the Scottish Government.


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