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  1. 4 Nov 2013

    Scots are spending over £600,000 a week on Used Cars which are faulty – according to new evidence from Citizens AdviceScotland. 

    The charity reveals today (Monday 4th November) that nearly 100 Scots contact its special consumer helpline every week after being ripped off by irresponsible Used Car dealers. In one out of every 10 of these cases, the car is un-safe to drive.  The figures are part of the ‘Check it, don’t regret it’ campaign launched today by the CAB service UK-wide for National Consumer Week. 

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  2. 16 Oct 2013

    The new Claimant Commitment started on Tuesday 15th October for new jobseekers in Inverness.  It will be rolled out to other Jobcentres across Scotland starting later this month and will be fully in place by April 2014.

  3. 16 Oct 2013

    Citizens Advice Scotland fear that official figures showing the numbers of people using foodbanks are only the tip of the iceberg, and that the problem is much bigger under the surface. 

    The CAS statement comes on World Food Day (Wednesday 16th Oct) as the Trussell Trust reveals that 350,000 people across the UK had to use its foodbanks in the last 6 months.

  4. 15 Oct 2013

    Citizens Advice Scotland have said a major factor in the growth of personal debt in Scotland is cases of people taking out one loan to pay off another. CAS also says many lenders encourage this – despite pledges not to do so. 

    Figures published today by the Debt Advisory Centre Scotland (DACS) show that nearly 160,000 Scots borrowed money to make a loan repayment in July. DACS also found that Scots aged 25-34 were the most likely to do this, with men more likely than women. The full DACS press release is re-produced below.

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  5. 11 Oct 2013

    A Members’ Business Debate held in Holyrood on 10th October focused on the Youthinfo @ CAB project from the Roxburgh and Berwickshire CAB.  Both this project amd others aimed at and by young people across the Scottish CAB network received tremendous praise from MSPs from all five parties represented at the Scottish Parliament.  Staff and the voluntary aspect of the whole Scottish CAB service also won plaudits from the MSPs in attendance, as well as from the Minister for Children and Young People.  

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  6. 10 Oct 2013

    MSPs from all parties today highlighted the work of the Scottish CAB service in providing ‘lifeline’ support to young Scots. 

    As more and more young Scots struggle to find jobs and homes, the CAB service has been running a number of specific projects across Scotland to offer them practical help. A number of these projects were identified by MSPs in a debate at Holyrood today.

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  7. 10 Oct 2013

    Citizens Advice Scotland have said today’s increase in SSE energy bills will hit consumers hard, and is difficult to reconcile with the company’s recent rise in profits.

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  8. 8 Oct 2013

    The Scottish Parliament Welfare Reform Committee would like to hear from people with, or caring for those with, long-term conditions and get their thoughts about how welfare changes are impacting on them. This is part of the Committee's ‘Your Say’ initiative where MSPs aim to hear from those who have been directly affected by welfare reform.

  9. 7 Oct 2013

    Citizens Advice Scotland (CAS) have urged people to make use of the various schemes that exist to help those who are struggling to pay their fuel bills.

    A new hotline* is being launched today by the Scottish government, to set out for people the different schemes that are available to help them meet their bills and save energy (0808 808 2282). CAS also has a phone-line offering similar advice on fuel bills and also on other consumer issues (03454 04 05 06).

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  10. 3 Oct 2013

    Citizens Advice Scotland have backed the Financial Conduct Authority (FCA) in its latest plans to regulate the Payday Loans industry, saying it’s ‘a good step in the right direction’, but have also said more action is needed to protect people from crisis debt to payday lenders.

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  11. 2 Oct 2013

    Citizens Advice Scotland has responded to reports that the UK government is considering cutting benefits to people aged 16-25. 

  12. 2 Oct 2013

    Citizens Advice Scotland have urged the UK government to re-think its welfare reforms, as figures reveal that around half a million Scots had to borrow money this summer to pay for food.

    The Debt Advisory Centre Scotland (DACS) has published figures showing that 1 in 10 Scots (530,000 people) had to get a ‘food loan’ in July. The figure was twice as high for young Scots (aged 18-24).

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  13. 30 Sep 2013

    Citizens Advice Scotland have said the Chancellor’s latest plans for benefit claimants are putting further pressure on some of the most vulnerable people in Scotland.

  14. 26 Sep 2013

    Citizens Advice Scotland have said the Financial Conduct Authority (FCA) is right to fine Clydesdale Bank for mortgage errors, and that they hope all regulators will stand up for consumers’ rights.

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  15. 24 Sep 2013

    The Scottish CAB network dealt last year with more than 2,000 cases of Scots who were unhappy with their treatment by the NHS. In 2012/13 Scotland’s CABs dealt with NHS complaints from a total of 2,019 clients. In the previous year (2011/12) the figure was 1,962.

    Citizens Advice Scotland is publishing these figures today as the Scottish Government reveals that it recorded a 13% rise in complaints against the NHS in 2012/13 (compared to 2011/12).

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  16. 23 Sep 2013

    Citizens Advice Scotland have backed new efforts to beat counterfeit crime, and have urged people to report fake goods or scams via the CAB service’s Consumer Helpline on 03454 04 05 06. 

    The Scottish government has today launched a campaign highlighting the dangers of counterfeit scams, and their links to organised crime.

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  17. 20 Sep 2013

    CAS has responded to consultations on payday loans and the draft Consumer Bill of Rights.  As ever, the publications take in evidence which we have collated from across the bureau network to ground our arguments in the experiences of Scots.

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  18. 19 Sep 2013

    Eight Scottish Councils are on a list of the 20 UK areas worst affected by the Bedroom Tax - according to figures released today by the TUC. The statistics show that nearly one third of Council tenants affected by the bedroom tax are now behind in their rent, and so are in danger of being evicted.

  19. 19 Sep 2013

    Citizens Advice Scotland (CAS) has welcomed the news that the Office of Fair Trading is recommending a series of reforms to the pensions industry.

  20. 18 Sep 2013

    One of Scotland’s oldest Citizens Advice offices marks its half-century today (Wednesday 18 September). Drumchapel CAB has been giving free confidential advice to people of north west Glasgow since 1963. 

    Staff and volunteers at the bureau will celebrate the milestone at the organisation’s AGM today by presenting long-service awards to two of its long-standing volunteers. John Welsh has been involved with the CAB for 44 years, and Elspeth Waine will get a certificate for her 48 years’ service.

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