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  1. 18 Feb 2014

    CAS has responded to the Scottish Government's consultation on a draft bill to make the Scottish Welfare Fund scheme permanent.  We focus on the need for independence in the second tier review arrangements, and the importance of consulting with voluntary organisations and others who have experience of supporting applicants to the scheme, when developing the guidance for the scheme.

  2. 18 Feb 2014

    West Dunbartonshire Citizens Advice Bureau has launched a scathing report showing the lack of fairness in the benefits system today (Tuesday 18 February 2014). 

  3. 14 Feb 2014

    In April 2014, subject to Parliamentary approval, the Government is giving Citizens Advice Scotland a bigger role in speaking up for people on post, water and energy.

  4. 11 Feb 2014

    The public waiting area and interview rooms at Coatbridge CAB had for some time been crying out for a fresh lick of paint. With resources so stretched and client demand so high though, the idea of spending four-figure sums on interior décor was not an option, so it seemed it was one of those jobs that needed done but was permanently on the back-burner.

  5. 10 Feb 2014

    Citizens Advice Scotland have welcomed news that that more people are complaining about poor customer services. e.g. in areas like energy, retail, internet and transport. 

    The British Ombudsman Service has published figures today (Monday 10th February) showing that 38million consumers across Britain last year made a complaint about a service or product. This amounts to a complaint every 1.2 seconds.

  6. 6 Feb 2014

    Citizens Advice Scotland has said that nearly three quarters of people they refer to foodbanks are in that position due to problems related to the benefit system.

  7. 5 Feb 2014

    Charity boss urges minister to lift block on £15m aid.

    Citizens Advice Scotland has today written to the UK Government urging them to enable an extra £15m in assistance to Scots affected by the Bedroom Tax. 

    The Scottish Government is ready to spend the extra money, but is unable to do so because of UK government spending limits. In today’s letter to UK Welfare Minister Lord Freud, CAS reveal that in the eight months since the Bedroom Tax was introduced, Scottish CABs have seen a 29% increase in Housing Benefit issues.  

  8. 5 Feb 2014

    Citizens Advice Scotland has backed calls for an inquiry into why energy companies charge customers more when they pay by cash or cheque, rather than Direct Debit. 

    The call has been made today by Conservative MP Robert Halfon. He says people who pay by cash or cheque pay £114 more per year than those who pay by Direct Debit - despite the fact they tend to be poorer. His motion on the issue is backed by nearly 200 MPs*

  9. 4 Feb 2014

    Activities across Scotland last week marked Big Energy Saving Week (BESW). 

  10. 4 Feb 2014

    A move to ensure post offices play their part in ensuring the most vulnerable people in society aren’t left high and dry by Universal Credit is being backed by Citizens Advice Scotland Chief Executive Margaret Lynch.

  11. 3 Feb 2014

    Citizens Advice Scotland have called on Scottish and UK governments to work together to help those affected by the Under-Occupancy Charge (or ‘Bedroom Tax’). 

    The call comes as the Scottish Government says it is writing to the UK government in a bid to increase the amount of money it spends on the issue in Scotland.

  12. 27 Jan 2014

    Scots are being offered a special service this week to help them save money on their fuel bills.

    The CAB service is today launching Big Energy Saving Week – an intensive information campaign that will urge people across the country to take advantage of cost-cutting schemes that could save them hundreds of pounds a year. 

  13. 26 Jan 2014

    A new publication Advice in Detail:Energy has now been published. The report examines the energy related issues which people brought to the Scottish CAB Service in 2012/13. The report, based on evidence from citizens advice bureaux and the Citizens Advice consumer service, shows that consumers continue to face many and varied problems with their energy, from high costs to poor selling practices. The report also demonstrates the value of CAB advice, with the financial gain for clients reaching almost a quarter of a million pounds in 2012/13 – up 15% from the previous year.

  14. 26 Jan 2014

    The Scottish CAB Service helped consumers with nearly a third more energy problems last year – according to new figures published today by Citizens Advice Scotland.  

    The increase is due to ongoing problems with fuel poverty, poor sales practices and high bills but also to the fact that the Scottish CAB Service now runs a dedicated consumer helpline in addition to its local network of CAB offices. 

  15. 23 Jan 2014

    Citizens Advice Scotland has criticised the decision by SSE to increase pay-outs to its shareholders, just weeks after increasing fuel bills for customers.

  16. 23 Jan 2014

    From Thursday 23 January, consumers and small businesses taking out new landline, broadband or mobile contracts should be allowed to exit the contract without penalty if their provider increases the monthly subscription price agreed at the point of sale.

  17. 20 Jan 2014

    Consumer Futures, the organisation which speaks up for people across post, energy and water, is transferring to the Citizens Advice service in April 2014 - and is seeking your views on its priorities for the coming year.

  18. 15 Jan 2014

    Citizens Advice Scotland have said that payday loans can wreck peoples lives, and have warned Scots not to use them but to seek fairer credit options instead. 

    The call comes as new figures from Shelter show that many people use payday loans to pay their rent and mortgage costs.


  19. 10 Jan 2014

    Citizens Advice Scotland has submitted detailed evidence about CAB clients experiences of sanctions to the Government-commissioned Independent Review of Sanctions.

  20. 6 Jan 2014

    Citizens Advice Scotland want to ban all Payday Loan adverts or sponsorship from the Commonwealth Games in Glasgow this summer.



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