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  1. 26 Mar 2014

    Citizens Advice Scotland has responded to SSE’s announcement today on bills and future policies.

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  2. 26 Mar 2014

    Dumfries and Galloway Citizens Advice Service's (D&GCAS) link-up with a local football club is off to a flying start.

    D&GCAS announced their partnership with Annan Athletic a few weeks back, the first between a Scottish Football League club and the service as the BBC reported. The two organisations will work together on various public projects, with the first launching last Saturday at the League Two club's Galabank stadium.  

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  3. 26 Mar 2014

    Citizens Advice Scotland has responded to today’s statement by the Mental Welfare Commission about the flaws in the benefit system.

  4. 25 Mar 2014

    Citizens Advice Scotland has responded to the news that a number of branches of Clydesdale Bank are to close later this year – many of them in rural areas. 

    Scottish branches scheduled for closure include those in Aberdeen Bridge of Don, Aberdeen Woodside, Auchterarder, Blairgowrie, Bothwell, Bridge of Allan, Bucksburn, Cupar, Edinburgh West End, Glasgow Govanhill, Haddington, Kinross, Kirkcaldy and Whitburn.

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  5. 24 Mar 2014

    Last year, Citizens Advice Scotland’s services helped people solve hundreds of thousands of consumer problems. But even we were surprised to learn that one of those issues was a broken bull.

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  6. 21 Mar 2014

    The Financial Conduct Authority (FCA) new regulation of consumer credit starts on 1st April 2014.

    CAS have been advocating with strong CAB evidence for the need for better regulation of payday and other high-cost short-term lenders. Thanks to the detailed and invaluable evidence supplied by CAB through social policy feedback, engagement with the money advice team and the debt advisersgroup the new rules are the strongest ever felt by the industry.

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  7. 20 Mar 2014

    Citizens Advice Scotland has given its response to the budget, saying that it does not address the scale of the poverty crisis that many Scots are facing.

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  8. 17 Mar 2014

    A group of leading charities gathered in Glasgow City Chambers this morning to declare that poverty in the city is not inevitable and must be eradicated. 

    The conference was organised by the city's eight Citizens Advice Bureaux and was attended by over 170 people from dozens of charities and community groups across the city. 

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  9. 12 Mar 2014

    Citizens Advice Scotland has welcomed the UK government’s decision to increase the minimum wage to £6.50 an hour – and has called on them to under-score the decision by introducing a Fair Employment Commission

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  10. 12 Mar 2014

    Citizens Advice Scotland has welcomed the latest rules for payday lenders, announced today by the Financial Conduct Authority (FCA) (FCA press release appended in full below). 

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  11. 7 Mar 2014

    Citizens Advice Scotland has warned consumers to beware the dangers of debt, as new figures show that spending on credit cards is on the rise. 

    Figures released by the UK Cards Association show that spending on cards has increased by nearly 7 per cent across the UK over the year. (see appendix below)

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  12. 5 Mar 2014

    The CAB service across Aberdeenshire is seeing more people than ever before, as the recession and welfare cuts continue to hit local people hard 

    Cases have increased by 77% as debt and poverty continue, bureau managers have called for an 'army of volunteers' in response.

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  13. 5 Mar 2014

    Claims management companies have pocketed up to five billion pounds of UK consumers’ compensation for mis-sold Payment Protection Insurance – according to new analysis from the Citizens Advice service. 

    Citizens Advice Scotland and Citizens Advice (England & Wales) are publishing new research Wednesday 5th March showing how banks’ slow reaction to the mis-selling of PPI created a chance for claims firms to swoop in and take an estimated £5 billion of consumers’ compensation. 

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  14. 4 Mar 2014

    CAS has responded Tuesday 4th March to separate reports from U-switch and the Office of National Statistics (ONS) which show that Scots are paying more than ever for their energy, while the energy companies’ are offering consistently poor customer services.

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  15. 3 Mar 2014

    Citizens Advice Scotland has welcomed Fergus Ewing’s statement today encouraging major retailers not to charge excessive delivery fees to rural areas. 

    The minister’s comments come as CAS announces that exactly 200 Scottish businesses have already responded to their special survey on the issue, just a week after it was launched.

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  16. 26 Feb 2014

    Citizens Advice Scotland has backed the energy regulator OFGEM’s demand that the ‘big six’ energy companies trade fairly with small energy suppliers. 

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  17. 24 Feb 2014

    Businesses in Scotland are being hit hard by the 'postcode penalty' of high delivery charges – with a new project to assess the scale of the problem announced today by Citizens Advice Scotland. 

    Over the last three years CAS have been highlighting the impact of this problem on individual consumers. But it also hurts the business community. So today we are launching a special online survey that is just for businesses in Scotland, allowing them to have their say so we can assess the extent of the problem.

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  18. 18 Feb 2014

    CAS responded to the Litchfield Review, the fourth independent review looking at the work capability assessment, part of Employment Support Allowance (ESA). The final report reflects CAS' key recommendations about the gathering of medical evidence as part of the assessment process.

  19. 18 Feb 2014

    CAS has responded to the Scottish Government's consultation on a draft bill to make the Scottish Welfare Fund scheme permanent.  We focus on the need for independence in the second tier review arrangements, and the importance of consulting with voluntary organisations and others who have experience of supporting applicants to the scheme, when developing the guidance for the scheme.

  20. 18 Feb 2014

    West Dunbartonshire Citizens Advice Bureau has launched a scathing report showing the lack of fairness in the benefits system today (Tuesday 18 February 2014). 

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