25 Nov 2015
Citizens Advice Scotland have responded to George Osborne's Autumn Statement
4 Nov 2015
Citizens Advice Scotland has welcomed a report from the House of Commons Public Accounts Committee that calls on HMRC to produce a detailed plan setting out how and when it will provide an acceptable standard of customer service. In the first half of 2015, HMRC answered only 50% of the calls received by its contact centres.
2 Nov 2015
Will Aid is a scheme to have a will drawn up by a solicitor in exchange for a donation to charity.Spotlight:
25 Oct 2015
Citizens Advice Service in Scotland has today published new evidence showing how it has met the steep rise in consumer demand for energy advice over the last few years.
Since 2011, the number of instances in which we have issued energy advice has increased by 130%. In 2014/15 alone we provided advice and support on 28,000 energy issues experienced by consumers throughout Scotland.
Today, on the eve of this years Big Energy Savings Week, we publish two new reports, showing Energy Advice in Detail – one for 2013/14 and one for 2014/15.
22 Oct 2015
Citizens Advice Scotland has welcomed Ian Duncan Smith’s announcement that benefit claimants will receive a ‘yellow card’ warning before having their benefits sanctioned. However the charity believes there are still many other flaws in the sanctions system, that it pushes many people into poverty, and that it still needs to be fully reviewed.
19 Oct 2015 For action by 19 Oct 2015
Hundreds of thousands of Scottish consumers are in debt to their local Council for unpaid water and sewerage bills - according to a new report today by Citizens Advice
8 Oct 2015
Citizens Advice Scotland has welcomed the Scottish Government’s new Private Housing (Tenancies) Bill, describing it as good news for tenants and landlords alike.
2 Oct 2015
Over the last few months Skye & Lochalsh CAB's Sarah Morgan has researched and produced a report and catalogue of services on Mental Health Support in Skye and Lochalsh.
15 Sep 2015
The Fair Enough? employment campaign may have finished back in February, but bureaux have continued to work on resources which are shared here for all CABs to use. They include, for the first time, campaign resources translated into non-English languages.Spotlight:
8 Sep 2015
A new report published today (Tuesday) reveals that a million consumers in rural Scotland are still being hit by unfair delivery charges. The report is the latest in a long campaign by Citizens Advice Scotland (CAS), and comes on the day that MPs are due to debate the issue in the House of Commons.
2 Sep 2015
Citizens Advice Scotland is today urging the Competition and Markets Authority to take firm action to protect energy customers in Scotland.
CAS will make the call while giving evidence this afternoon to the CMA in London on the plight of Scottish energy consumers. The charity says a higher proportion of Scots use pre-payment meters and electric heating compared with the rest of Britain, and so need more support.
1 Sep 2015
Citizens Advice Scotland has welcomed some of the measures in today’s Legislative Programme, highlighting in particular three areas on which the charity has been specifically lobbying Ministers over the last few years.
31 Aug 2015
Will Relief Scotland is a scheme to have a will drawn up by a solicitor in exchange for a donation to charity.
26 Aug 2015
Please let the information section at Citizens Advice Scotland know if you have any suggestions for new or improved information on our public advice website.
21 Aug 2015
Scotland’s workforce are caught in a cruel trap of low incomes and poor working conditions, according to new evidence published today (Friday) by Citizens Advice Scotland.
In a report to the Scottish Parliament’s Economy, Energy and Tourism committee, CAS reveals that the numbers of employment cases seen by Scottish CABs has risen by 12% in the last four years, and is now at its highest level ever. The most common cases include low pay, with-held wages, as well as unfair dismissal, bullying, exploitation, racism and discrimination.
19 Aug 2015
Central Borders CAB, Peebles CAB and Roxburgh & Berwickshire CAB have launched a survival guide and pack to support people in the Borders faced with a crisis situation.
29 Jul 2015
Following a consultation period and subsequent report, the final report and accompanying codes illustrating the recommendations for changes to the Consumer Codes has now been published here.
24 Jul 2015
The worst performing energy firms have failed to improve on poor complaint handling, according to energy complaints data from the Citizens Advice Service.
20 Jul 2015
People who are charged unfairly by private car parks have grounds for legal challenge - according to a new legal opinion obtained by Citizens Advice Scotland (CAS), and published today.
17 Jul 2015
Citizens Advice Scotland has commented on the resignation of Martin Wheatley as head of the Financial Conduct Authority (FCA).