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Thomas Cook customers have rights

23 Sep 2019

Many holidaymakers affected by the collapse of Thomas Cook are protected under the Atol scheme, Citizens Advice Scotland (CAS) said today.

Customers on a package holiday have Atol protection - a fund paid for through industry levies - which will cover the cost of their holiday and repatriation.

The charity sought to reassure holidaymakers as the firm entered liquidation this morning, putting 22,000 jobs at risk worldwide, including 9,000 in the UK.

CAS urged people affected by the collapse to check the Citizens Advice Scotland public advice site for information on their rights (see link below). 

Citizens Advice Scotland Chief Executive Derek Mitchell said:

“The collapse of Thomas Cook is a horrible situation for staff and we would like to reassure people stranded abroad or with a holiday booked that their rights are protected. We would also urge them to show patience with staff. 

“Package holidays are covered by the Atol scheme so people will be able to get home, or the cost of a future holiday they have booked will be refunded.

“For people who need that bit of extra help your local Citizens Advice Bureau can support you in your communications with the company and the government, and you can also get further advice on our public advice site, which sets out your rights and how to stand up for them.” 

ENDS

 

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