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People should claim the benefits they are entitled to

Citizens Advice Scotland has responded to the Scottish Government’s Benefit Take-Up Strategy, which has been published today.

CAS Social Justice spokesperson Rob Gowans said,

“The Citizens Advice network in Scotland sees hundreds of thousands of people every year, and many of these cases include people who are not claiming all the benefits they are entitled to. This is a real problem which is leaving people without money that could help them make ends meet.

“There are various reasons why people don’t claim what they should, but in our experience the main ones are that they don’t know what they are eligible for, the application process is complicated, and they feel less entitled to benefits than other public services. 

“The CAB network is keen to work with the government and other agencies to increase benefit take-up. We offer free, impartial and confidential advice to people about what they can claim, and then help them claim it. Everyone in Scotland should claim what they’re entitled to.”

The Scottish Government funded Money Talk Team service can be contacted by visiting a local Citizens Advice Bureau or by calling 0800 085 7145.

More information on the service is available here:





The Scottish Government’s Benefit Take-Up Strategy, published today, is here.