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Pension Wise guidance to be available face-to-face across all 90 CAB offices in Scotland, and up to a total of 200 locations

Pension Wise will make use of Scotland’s full network of Citizens’ Advice Bureaux to deliver face-to-face guidance to the public.  The service will be co-ordinated and delivered by a dedicated group of bureaux, working across these locations, Citizens Advice Scotland has announced today. 

CAS has also confirmed that local arrangements via the network of over 200 outreach locations already used by CAB  will be made for people in remote locations, including, where necessary, home visits.   Pension Wise, the government’s free and impartial guidance service is designed to help people with a Defined Contribution pension make the most of new pensions freedoms, and is targeted at those approaching retirement. CAS has been working with HM Treasury and the other delivery partners (Citizens Advice England & Wales and Citizens Advice Northern Ireland) to set up the guidance service. Further information is available via the Pension Wise website,

People will be able to go into over 200 Citizens Advice locations across Scotland to find out about Pension Wise, check if they would benefit from a guidance session and be helped to get an appointment.  Pension Wise guidance will also be operated by The Pensions Advisory Service (TPAS) and online via the government’s Pension Wise website. The Pension Wise service will help people take their time in considering their options. 

Margaret Lynch, Chief Executive of Citizens Advice Scotland, says:

“I am delighted to announce that our Bureaux will be delivering Scotland-wide coverage of the new Pension Wise service, making full use of the network of all of our 90 CAB offices and over 200 outreach locations. 

“We have had a very positive response to our recruitment push for the guidance specialists who will be delivering the service. We have already delivered training to bureaux managers and tutors across the country, and we are confident of delivering a quality service from April, in keeping with the CAB service’s reputation for trustworthiness and impartiality.”

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